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3 min read
Why firsthand product experience is the best teacher
Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…
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4 min read
5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
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Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
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4 min read
How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
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2 min read
Outbound team: Welcome to the Zendesk family
We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…
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8 min read
What is the follow-the-sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
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3 min read
How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
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2 min read
3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
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10 min read
15 tips for working across time zones
Working across time zones can be tricky. Here are some tips to make it easier.
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
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3 min read
Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
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1 min read
Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
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Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
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1 min read
Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
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Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
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1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
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3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
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