Article
Latest stories
Article
4 min read
5 Things to do before you switch solutions
Adopting new software can be complex, time-consuming, and if you’re not careful, a total nightmare. So…
Article
Beyond Predictive Analytics: Why the future of AI in sales is prescriptive
Held back by an archaic yet steadfast belief in the “art of sales,” the sales industry…
Article
4 min read
How to be human while collecting customer data
Without categorizing the requests landing on your desk, collecting customer data needed to make informed decisions…
Article
2 min read
Outbound team: Welcome to the Zendesk family
We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
What is the follow-the-sun model? Advantages + strategy
The sun never sets for businesses that rely on remote support, and global support, for customer…
Article
3 min read
How to get new software approved
Switching to a new customer support software solution requires involvement from various teams within your organization,…
Article
2 min read
3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
Article
10 min read
15 tips for working across time zones
Working across time zones can be tricky. Here are some tips to make it easier.
Article
1 min read
Zendesk research: analytics
High usage of analytics in customer service pays off: companies that depend more on analytics reports…
Article
3 min read
Why you must offer chat support
It’s a scenario that’s all too familiar: having spent some time researching a product online, Jane…
Article
1 min read
Zendesk research: customer satisfaction
Customer satisfaction is a metric that measures how satisfied a customer was with a single support…
Article
Zendesk research: customer self-service
The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
1 min read
Zendesk research: operational benchmarking
Operational benchmarking has a long history in business: It’s natural for companies to want to compare…
Article
Zendesk research: live chat
The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…
Article
1 min read
Zendesk research: Net Promoter Score® (NPS)
Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…
Article
3 min read
Zendesk and WeWork partner to help growing businesses create better customer relationships
We’re excited to announce that today, Zendesk is partnering with WeWork on the launch of their…
Infographic
Top customer experience with agile customer care
Customers have more options than ever before. So any company looking to build long-term relationships, and…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.