Article
Latest stories
Article
2 min read
Zen U: Free beer, no sales
Zen U. is a forum for customer service professionals to meet, learn about Zendesk, and exchange…
Article
2 min read
The vitals of virtual support teams
The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.
Infographic
1 min read
Winning Customer Service
Customer service can be like a game. If so, how do you win? There are many…
Article
8 min read
8 tips for building a thriving help center
Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.
Article
1 min read
Tip of the week: Building your change management process
For the simplest change management process, all you need is a few custom configurations.
Article
1 min read
Customer service on the rise in 2013
Customer service is on the rebound. After more than a year of decline, customer satisfaction in…
Article
4 min read
7 tools for amazing every customer, every time
Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…
Infographic
1 min read
Better service through self-service
Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…
Article
1 min read
IT Service Desk Scorecard
Evaluating a new tool for your IT service desk can be a daunting task, and finding…
Article
2 min read
Keeping things fresh with rotating roles
One of the first and most fundamental steps your company can take on its journey to…
Article
3 min read
Forging an unforgettable connection: The Starbucks experience
What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…
Article
10 min read
Guide to integrating Zendesk and Salesforce
It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business
Article
3 min read
Don't panic: 6 steps for dealing with service disruptions
Service disruptions have an enormous impact on customers, so its best to have a plan in…
Article
Community tip: track repeat ticket submitters
Keeping track of customers who submit multiple tickets is great way to gauge things like customer…
Article
3 min read
Knowledge bases and forums: what's the difference and does it matter?
Customers today expect to be able to come to your website and discover the information theyre…
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.