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Customizing Zendesk Support: Best practices for UX

In Part 2 of our Customizing Your Zendesk series, we look at how some of our…

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5 min read

Why customer service is so important to online shoppers

Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…

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The History of Customer Support

There was a time when customer support meant you told a shop owner your issue with…

Infographic
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Self-service: do customers want to help themselves?

Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…

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1 min read

To whom am I speaking?

79% of customers still prefer to use the phone when contacting customer service. To increase customer…

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3 min read

The holiday satisfaction slump: keeping holiday customers happy

Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…

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2 min read

Improvements in search for more intelligent self-service

Recent studies tell us that more and more customers prefer self-service over contacting a support agent;…

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1 min read

Infographic: best in practice

Your reputation for providing quality customer service matters. In fact, as our latest infographic illustrates, the…

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1 min read

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

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1 min read

Take Zendesk on the Go with Windows Phone

You carry your phone everywhere, treat it like your pet and use it for nearly everything.…

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1 min read

What Airbnb customer service learned while rapidly scaling their support

With Jessica Semaan Customer service can be a lot like a romantic relationship—you have to nurture…

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3 min read

5 Ways to Prevent Customer Fallout

Originally published on The 1to1 Blog The real-time Web is an increasingly powerful tool for customers…

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1 min read

Tip of the week: Showing who’ has been cc’'d in email notifications

Have you ever wished that you could allow end-users to see who’s been CC’d on a…

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3 min read

Tip of the week: Escalating tickets

One common step in ticket workflows is escalation of issues from agent to agent, or team…

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1 min read

Infographic: Fun Facts About San Francisco's Tenderloin District

It’s been a couple of months since we’ve settled into our new (and dare we say…

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3 min read

Tip of the Week: Using business hours in your triggers and notifications

[Editor’s note: you’ve unearthed an artifact from the old days. For the most up to date…

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2 min read

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…

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