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4 min read

7 tools for amazing every customer, every time

Shep Hyken, customer service expert, speaker, author, and one our most popular Zen Masters, was recently…

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1 min read

Better service through self-service

Think about when your customers need help the most. Waiting in line? Watching TV? Cooking dinner?…

Article
1 min read

IT Service Desk Scorecard

Evaluating a new tool for your IT service desk can be a daunting task, and finding…

Article
2 min read

Keeping things fresh with rotating roles

One of the first and most fundamental steps your company can take on it’s journey to…

Article
3 min read

Forging an unforgettable connection: The Starbucks experience

What could possess someone to visit Starbucks 16 times a month (that’s once every two days)…

Article
10 min read

Guide to integrating Zendesk and Salesforce

It's easy to integrate Zendesk and Salesforce — and with plenty of flexible options, you can set it up in the way that makes the most sense for your business

Article
3 min read

Don't panic: 6 steps for dealing with service disruptions

Service disruptions have an enormous impact on customers, so it’s best to have a plan in…

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Community tip: track repeat ticket submitters

Keeping track of customers who submit multiple tickets is great way to gauge things like customer…

Article
3 min read

Knowledge bases and forums: what's the difference and does it matter?

Customers today expect to be able to come to your website and discover the information they’re…

Article
2 min read

Understaffed and extra busy? Here's how to keep your cool

There are going to be days when you don’t have enough customer service staffing to meet…

Article

Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

Article
3 min read

Customer service rewards and recognition: Happy employees, happy customers

Here's my philosophy: you get happy customers through happy employees

Article
1 min read

The good, the bad, and the ugly: the impact of customer service

Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting…

Article
2 min read

Zendesk customization - best practices for UX, part 3

In part 3, we take a look at how certain customizations are done on the back…

Article
8 min read

Customer lifetime value (CLV): What it is + how to calculate it

Customer lifetime value is how much a consumer will spend with your business over time. Learn how to calculate and increase this crucial metric in our guide.

Article
7 min read

Small and mighty: Empowered support teams lead to CX success for SMBs

“Champion” small businesses deliver on customer service, agent experience, and agility.

Article
3 min read

We're connected: four new integrations

We recently announced our new integration with Shopify. Here are four more great new integrations to…

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