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3 min read
Customer service rewards and recognition: Happy employees, happy customers
Here's my philosophy: you get happy customers through happy employees
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1 min read
The good, the bad, and the ugly: the impact of customer service
Our latest infographic highlights the findings of a recent report on customer lifetime value, finally getting…
Article
2 min read
Zendesk customization - best practices for UX, part 3
In part 3, we take a look at how certain customizations are done on the back…
Article
8 min read
Customer lifetime value (CLV): What it is + how to calculate it
Customer lifetime value is how much a consumer will spend with your business over time. Learn how to calculate and increase this crucial metric in our guide.
Article
7 min read
Small and mighty: Empowered support teams lead to CX success for SMBs
“Champion” small businesses deliver on customer service, agent experience, and agility.
Article
3 min read
We're connected: four new integrations
We recently announced our new integration with Shopify. Here are four more great new integrations to…
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Customer Support Tool Scorecard
Evaluating a new customer support tool can be a daunting task, and finding the right customer…
Article
7 min read
5 steps to setting better customer service goals
Finding the right balance for setting customer service goals is integral to the success of any team
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3 min read
Simplified IT service management, part 4
I went through my years in IT support never knowing the difference between incidents and problems.…
Article
1 min read
Customizing Zendesk Support: Best practices for UX
In Part 2 of our Customizing Your Zendesk series, we look at how some of our…
Article
5 min read
Why customer service is so important to online shoppers
Most people think of shopping online as a way to cut costs. E-commerce stores relieve customers…
Infographic
1 min read
The History of Customer Support
There was a time when customer support meant you told a shop owner your issue with…
Infographic
1 min read
Self-service: do customers want to help themselves?
Studies of customer feedback tell us that more and more customers prefer self-service over contacting a…
Article
1 min read
To whom am I speaking?
79% of customers still prefer to use the phone when contacting customer service. To increase customer…
Article
3 min read
The holiday satisfaction slump: keeping holiday customers happy
Holidays are hard on customer satisfaction. Last year, you might have noticed a slump in your…
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