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Welcome Zopim
Were excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…
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Five fabulous customer tips on customer satisfaction.
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Zendesk Security: Announcing SOC 2 Type 1, and more
Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…
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Pick up the phone!
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10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
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Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
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Community tip: connecting Zendesk and Google spreadsheets
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33 customer service interview questions and answers to identify outstanding talent
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Want to maximize survey response rates? Try this strategy
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How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
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