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How diversity improves work culture and the bottom line
It's widely known that diversity has an impact on culture, but it's also important to understand…
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"You can’t sit with us." How to handle an office clique.
We should be too old for cliques in the workplace, but they still happen. Our Millennial…
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3 ‘must-haves’ for building long-term customer relationships
Long-term customer relationships don’t happen overnight. They begin the first time a customer engages with your…
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Create career magic with a personal board of directors
Creating a personal board of directors may be the key to your success. Learn how to…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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How to interact with customers on live chat
Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.
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Community Tip: How to set a reminder on a ticket
Learn how to use custom ticket fields and automations to set a reminder on a Zendesk…
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20+ phone customer service & etiquette tips for 2026
What makes a good customer service call? Get our best phone customer service tips for increasing satisfaction and brand loyalty.
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Measuring happiness: What's the difference between CSAT and NPS®?
It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.
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When giving two weeks’ notice is complicated
We've been taught that giving two weeks notice is a necessity. But according to our resident…
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Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
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Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
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Why does hate thrive online?
Online hate takes many forms, but the result is often the same: little things like name-calling…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
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6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
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Radical Candor: be a better boss by saying exactly what you think
Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…
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Empathy and humanistic design are customer service game changers
Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…
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How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
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