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7 min read
When giving two weeks’ notice is complicated
We've been taught that giving two weeks notice is a necessity. But according to our resident…
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6 min read
Taking the heavy lifting out of moving—and support
Living by an ‘innovate or die’ mentality, the founders of Dorm Room Movers adopted Zendesk early…
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4 min read
Beat the heat with these cool additions to the Zendesk Apps Marketplace
We’ve been adding new apps and integrations to the Zendesk Apps Marketplace at a nice clip…
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6 min read
Why does hate thrive online?
Online hate takes many forms, but the result is often the same: little things like name-calling…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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1 min read
Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
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4 min read
6 easy steps to trial Zendesk Talk
Whether it’s to resolve complex support issues or to receive personalized service, many people appreciate companies…
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11 min read
Radical Candor: be a better boss by saying exactly what you think
Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…
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7 min read
Empathy and humanistic design are customer service game changers
Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…
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4 min read
How to chat with your customers: 5 tips from the pros
Customers who chat are three times more likely to make a purchase than customers who don’t.…
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8 min read
How to show vulnerability at work
Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…
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5 min read
15 new Zendesk apps and integrations
This June we welcome a range of new apps to the Zendesk Apps Marketplace that include…
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3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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16 min read
Employee engagement: Definition, examples, and strategies
Engaged employees tend to have higher retention rates, provide better service, and increase company profitability.
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7 min read
Every body tells a story. What does your ink say at work?
Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…
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2 min read
Ask the analysts: Gartner’s take on the customer service technology landscape
As we approach the midpoint of the year (how did that happen so fast?), it’s a…
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7 min read
20 reasons to visit the Zendesk Apps Marketplace
From doing more with your data, to better closing the gap between sales and support, to…
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2 min read
Better customer support through Zendesk and Google Apps for Work
The next step for any growing business is to manage customer relationships with a modern support…
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