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12 min read
7 sales prospecting techniques you need to succeed in 2026
Sales prospecting is as important now as it’s ever been, but to resonate with post-pandemic prospects, you have to update your prospecting strategy.
Article
4 min read
Why Cloud 100 startups are investing in CX
The Forbes Cloud 100 List recognizes the top cloud and software startups. Find out why so many of these companies are prioritizing customer experience.
Article
7 min read
A focus on mental health can help prepare employees for re-entry
Never before have mental health and business objectives become so intertwined. Here’s what we learned at SXSW 2021 about the importance of workplace wellness.
Article
7 min read
What is brand evangelism and how can you inspire it?
Brand evangelism can be priceless. But earning that kind of brand trust and enthusiasm doesn't come without a lot of investment.
Article
8 min read
What are consumer insights? The ultimate guide on how to use them
Consumer insights provide information about a specific group of buyers and what they want. Learn how to get customer insights and use them to elevate your business and the customer journey.
Article
8 min read
3 essential customer service tips that SaaS startups need to know
Cloud computing is the norm in our distributed, digital-first world, and startups need digital-first support strategies to help them grow by gaining and retaining customers.
Article
7 min read
What is RCS messaging, and how can it improve CX?
Rich communication services (RCS) messaging is changing the texting game. Offering advanced features like suggested replies and rich media, RCS presents many opportunities for support teams to connect with customers.
Article
4 min read
The future of work for IT teams is supporting hybrid workforces
IT teams don’t always get the credit they deserve for keeping the company running smoothly; they also don’t always have the tools they need to work effectively and provide a seamless experience.
Article
13 min read
A simple guide to sales analytics (+ key sales metrics to watch)
Sales analytics doesn’t have to be complicated. Get the lowdown on what it means, how to do it right, and why it benefits your team.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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5 min read
Why an AI chatbot should be the gatekeeper to your customer service
The best way for your brand to manage and prioritize customer requests is to provide a single entry point to your customer service channels. Learn how
Article
7 min read
Integrations to keep your summer going
New Zendesk app integrations are here. Learn all about how these new integrations can ease workloads for your sales and support teams.
Article
5 min read
What retailers are missing in the digital transformation
Being there for customers on Instagram and other messaging apps can set retailers apart.
Article
5 min read
Contact management 101: A guide for sales and support teams
Leverage contact data to win over new customers and strengthen your relationships with existing ones.
Article
8 min read
Here’s how companies actually got faster at solving customer issues last year
Sometimes it's the little things that make a big difference.
Article
4 min read
Why you should use historical data to automate inquiries
Automation is dominating the conversation in customer service right now. Automation does not come without challenges, though. Here are the key questions and how to solve for them.
Article
9 min read
How CX leaders across industries can flex their agility
The ability to readily adapt to world events and evolving customer expectations is more important than ever—here's how you can stay agile in your industry.
Article
20 min read
Sales enablement: Definition, strategy, and content planning
Learn how sales enablement empowers your sales team to sell effectively.
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