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How Zendesk uses agentic AI to deliver instant, human-like support at scale
We use what we build. Zendesk’s own support team runs on the same agentic AI and…
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Everyone’s launching AI agents. Few are ready for them.
Just a few years ago AI agents might have felt like something out of a science…
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ITSM vs. ESM: Differences between IT and enterprise service management
Evaluating tools for employee service management can lead to a debate between ITSM vs. ESM as…
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AI in contact centers: How technology is shaping the CX
With everything from groceries to rideshares available at the push of a button, today’s customers have…
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Zendesk AI Effect: 3 benefits you can’t afford to miss
Customers who contact your business with an issue or request—and walk away with a smile. Agents…
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What is problem management? A complete guide
Problem management definition Problem management is an aspect of IT service management (ITSM) that focuses on…
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What is agentic AI, and how does it work?
Agentic AI definition Agentic AI refers to autonomous software that takes initiative to accomplish service-related goals…
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Jumpstart Your June with New Integrations
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Zendesk for…
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Enter your resolution era with Zendesk’s agentic AI
AI has completely changed what customers expect from support. When your smart home assistant can tell…
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These in-demand skills will define the future of HR teams
It wasn’t that long ago that you had to walk into an HR office to get…
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The power of listening: 3 ways Lush drives brand growth with CX
Today’s top brands are transforming their customer experience with actionable feedback that not only helps customers…
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86% of IT leaders rank employee service as a top priority. Here are their next steps.
Gone are the days when IT focused solely on infrastructure and digital transformation. Nowadays, IT teams…
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Designing the future of CX: 3 ways Notion creates seamless experiences
What does it take to deliver a five-star customer experience at every interaction? At Zendesk Relate,…
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IT services: What they are + 15 types you can use
What are IT services? IT services are the procedures and processes that help businesses manage and…
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How Twilio and Match Group elevate CX with human-centric AI
Early AI adopters are blazing new trails in customer experience—achieving unprecedented results and capturing customers’ attention…
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What is ITSM? The ultimate IT service management guide
What is ITSM? IT service management (ITSM) is a framework for delivering IT services to customers…
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Meet the all-new Zendesk Employee Service Suite
The way we work is changing faster than ever. Employees are navigating hybrid and remote work…
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