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27 min read
How to deal with angry customers: 17 tips and templates
Knowing what to say to angry customers can turn a tense situation into an opportunity. Learn how to deal with irate customers and use our free templates.
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20 min read
What is customer satisfaction? Definition + importance
Customer satisfaction measures how happy your customers are with your products or services. For many businesses, it's the key to success—and the reason some fail.
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5 min read
We support the Asian American and Pacific Islander community
Following a year of xenophobic rhetoric and racist attacks amid the pandemic, Asian Americans have faced…
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3 min read
What makes Zendesk champions of customer service
Everyone knows customer service is important. Or at least everyone should know. Because we are all…
Article
8 min read
Customer transparency: Why it matters and how to increase it
Here’s why customer transparency has become such a critical ingredient in building trust and loyalty.
Article
8 min read
What is cross-selling? The complete guide (+ examples)
Cross-selling is the process of selling a related product or service to an existing customer.
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5 min read
How Project N95 streamlined its volunteer-staffed support using Zendesk
To date, Project N95 has provided more than six million units of PPE to healthcare workers throughout the U.S.
Article
7 min read
Big questions, big answers: What’s top of mind for CX leaders in 2021
3 key lessons for running a business in a post-pandemic world, and why it's so important to build resilience into your systems and social capital within your workplace
Article
5 min read
What is online customer service? + 9 ways to improve it
Online customer service is the process of answering customer questions digitally using tools such as email, social media, and more. Learn more in this guide.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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7 min read
Switching from live chat to messaging
You can switch from live chat to messaging in Zendesk with just a few clicks. Here's everything you need to know to get started.
Article
7 min read
Customer segmentation analysis: an actionable guide
If you’re working in customer service, then you know your customers better than anyone else at…
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14 min read
What is customer care? Definition, importance + best practices
Investing in customer care can build lasting brand loyalty and boost customer satisfaction.
Article
4 min read
Employee experience: Internal help desks and the future of work
Employers must adjust to new ways of working so that employees have the tools they need to perform and collaborate effectively. Enter the internal help desk.
Article
7 min read
Empowering organizations to empower women: How can we #ChooseToChallenge this IWD?
For International Women’s Day on March 8th, the theme is #ChooseToChallenge, prompting both men and women around the world to call out gender bias and inequality when they see it.
Article
4 min read
How Zendesk is helping the vaccine distribution effort
Millions of people are waiting for a shot at returning to a more normal life. Here's how Zendesk is helping the vaccine distribution effort
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13 min read
SMART customer service goals to aim for in 2025
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
Article
15 min read
What is conversational AI? How it works, examples, and more
Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.
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