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13 min read
SMART customer service goals to aim for in 2025
How do you write a customer service goal? We teach you the SMART goals model for setting and achieving key customer service objectives.
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15 min read
What is conversational AI? How it works, examples, and more
Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.
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4 min read
The fight to end world hunger can begin with gratitude
Why Zendesk adopted food insecurity as an area of focus in 2021.
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17 min read
Start using inclusive language with your team and customers
A contentious election, protests, and the storming of the U.S. Capitol captured the world’s attention in…
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
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8 min read
February integrations are here
Here are the newest integrations from Zendesk to help your agents provide great customer experiences. eZSign…
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11 min read
7 secrets of sales leadership
In this expert roundup, learn how to coach the best agents, streamline your sales process, and succeed in sales.
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5 min read
Post-pandemic trends from a futurist: what consumers and employees want next
We’ve heard it a thousand times: “the pandemic is unprecedented.” And it’s true—COVID-19 has changed the…
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7 min read
Live chat support vs. phones: Which should you choose?
Different customer service channels offer unique sets of benefits to a business and to customers. Here's what to keep in mind when weighing live chat vs. phone support.
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2 min read
How to provide great customer service for Facebook
Learn the secrets of great customer service on Facebook with our downloadable guide. customer service on facebook
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5 min read
CX is at a digital tipping point—here’s what IT leaders can prepare for
As companies broaden CX technology investments, IT leaders are in a unique position to drive CX forward.
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4 min read
Here's why customer service benchmarking is so important
Regularly benchmarking your performance against peers is essential to maintaining a competitive edge
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9 min read
The hottest CX trends for retailers are anything but trendy
Amidst industry upheaval, a focus on the customer experience is a mainstay.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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4 min read
Scottish nonprofit teams up with Zendesk’s Tech for Good program to feed the hungry
Edinburgh’s Empty Kitchens, Full Hearts turns food waste into hot meals for citizens in need.
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8 min read
How to embrace new behaviors in 2021
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
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8 min read
5 reasons why the customer is always right
“The customer is always right” is often a misunderstood phrase, but it's more relevant than ever as customer experience (CX) becomes a key competitive differentiator.
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3 min read
Stop for a CX moment—4 industry leaders on thriving under adversity
As the world adjusts to the “new reality” of the pandemic, industry leaders look back on…
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8 min read
How to embrace new behaviors in 2023
2020 brought on a seismic shift in consumer trends, but many industries are adapting.
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