Article

Article
8 min read

Customer retention: How to keep customers happy and reduce churn

Find out how to craft a customer experience that can keep existing customers happy and reduce churn

Article
11 min read

7 steps of a successful change management process

Change is hard. The goal is to support, equip, and prepare your employees for change so you don’t have to expose your customers to what’s happening behind the scenes

Article
11 min read

How to work and homeschool—advice from someone who's done it

Parents: What we are being asked to do is not humanly possible. There is a reason…

Article
1 min read

Virtual events guide for startups

Businesses and startups alike around the world are rethinking how they work and meet, as well as how they reach out to their customers.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Article
7 min read

How 'upstream leaders' can unlock the power of preventative thinking

You can imagine how stunned Ryan O’Neill, head of the Customer Experience Group at Expedia, was…

Article
3 min read

Conversations for better customer relationships

Support, sales, and marketing benefit from messaging strategies that boost customer satisfaction, retention, and engagement

Article
5 min read

The Zendesk ecosystem of partners is here to help

Though the world is going through some pretty dramatic changes, Zendesk and our ecosystem of partners are here to help with tools to keep your business moving forward

Article
12 min read

How to track consumer behavior (and why you should)

Track consumer behavior and leverage that data to create better, more personalized customer experiences.

Article
10 min read

Talking about mental health at work, now part of the employee experience

In February—about a month before COVID-19 made such things impossible—I attended the wedding of my niece…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
7 min read

3 ways retailers can prepare for the road ahead

“People used to go to the mall for fun? That’s weird.” This was from my daughter,…

Article
13 min read

A guide to customer satisfaction surveys: Top questions, examples, and templates

Asking the right customer satisfaction survey questions will provide key insights into what's working and what isn't so you can enhance the customer experience and increase retention.

Article
9 min read

Business isn't always about commerce; it's also about community

And just like that, the world was different. Enter, a fearsome illness that can only be…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article

CRM marketing 101: Definition, benefits, and powerful strategies

Boost sales, customer lifetime value, and retention with CRM marketing, a strategy to personalize and automate campaign management.

Article
2 min read

Helping to prepare your team: Getting the most from Zendesk

We've compiled a list of our product features and ideas to help your team continue to work effectively from home

Article
15 min read

What is a CRM database? The ultimate guide

Understanding how to create a CRM database shouldn’t be a mystery. In this post, we break down the benefits of a CRM database and what kind of data it should store.

Article
16 min read

Customer relationship management software: What is a CRM database?

Customer relationship management databases can help companies of all shapes and sizes improve its long-term customer relationships

Article
3 min read

Fast-track lead generation with Sell + Reach

Sales reps can spend hours scouring channels like LinkedIn for potential leads to add to their pipeline. Even then, there’s no guarantee they’ll find the right contact information for the leads they do generate