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11 min read
CRM best practices for every stage of the sales funnel
Learn how to get the most out of your CRM through every stage of the sales funnel, from prospecting to won/lost deals.
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8 min read
The many roles of a customer service executive
Most careers come with extra responsibilities, beyond what was outlined in the job description, especially in a fast paced field like customer relationship management
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5 min read
What’s your type? 4 types of customer service operations
“Actions speak louder than words,” right? In our latest Zendesk Benchmark report (released today), we decided…
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5 min read
Uncovering the hidden costs of CRMs
The upfront price might look great, but it's worth your time to figure out the true total cost of your CRM.
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6 min read
3 simple steps to inbox zero
Email: the modern day panacea for office communication, sharing funny memes with friends, and those “did…
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8 min read
What is customer experience management?
Create a customer experience management strategy to build connections with your buyers, foster loyalty, and stand out from the crowd.
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3 min read
The integration party never stops
We’ve got 13 great new integrations to tell you about! That’s right, 13, the luckiest number of all time.
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11 min read
Cold at work? Why it's time to turn up the heat on conversations around workplace norms
For many adults, “9 to 5” is more than just a Dolly Parton smash hit—it’s their…
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4 min read
Omnichannel analytics: what the metrics can show you
An omnichannel approach to customer support requires a dedicated strategy, one that will need to be measured for effectiveness
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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12 min read
Building teams, choosing joy, and getting personal: Meet Beth Held
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
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4 min read
Introducing batch data management: a clear path to high-quality data
Take full control of your sales and customer data.
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6 min read
4 ways to use your CRM to power your sales and marketing feedback loop
Trying to align your sales and marketing teams? Discover four ways to use your CRM to propel an effective feedback loop between departments.
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5 min read
No Hard Feelings takes on managing emotions at work
Editor’s note: So much great business advice, so little time to read. That’s why each month…
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5 min read
7 ways to improve your agent capacity
If your agents are constantly switching between channels and unable to communicate and collaborate in real…
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7 min read
4 steps for aligning sales and finance forecasts
Explore how communication and the proper sales tools can create a strong synergy between sales and finance, yielding increased visibility and accountability within your company's forecasts.
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13 min read
The evolving role of the CIO
The head of IT used to be an isolated person, speaking a language no one spoke,…
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12 min read
Lead with trust: advice from Shopify’s Marcie Murray
Editor’s note: We’re extending International Women’s Day throughout the month of March to celebrate women in…
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