Article
Latest stories
Article
8 min read
Is it time for your startup to form a customer advisory board?
A customer advisory board (CAB) is a highly specific animal, with a focused, strategic reason for…
Article
7 min read
Overcome forecasting anxiety with a scientific sales forecasting model
Learn how to overcome forecasting anxiety by using a data-guided process: from giving your scoring strategy a tune-up to measuring across conversion points, these strategies will help you build a solid sales forecasting model.
Article
3 min read
3 benefits of proactive engagement
Proactive engagement is anticipating the context of common support issues and being a step ahead, so you can guide customers towards the experience they deserve
Article
7 min read
How Not to Give a F*ck—the book that dares you to pick it up
Editor’s note: So much great business advice, so little time to read. That’s why each month…
Article
8 min read
How to create the perfect sales stages journey
Think of your sales-process as a road trip and your sales stages as stops along the way. Create a road map to help your reps turn deals into customers.
Article
3 min read
13 SFW questions to build better relationships
A few years ago, a study was released that most people remember, erroneously, as “The 36…
Article
4 min read
Your customers are important--and so is their data
Security breaches pose real danger to fintech firms and their customers--so when evaluating customer service software, here's what should support leaders look for
Article
7 min read
Choosing the right social impact activities for your brand
How do you attract top-notch talent, engage your staff like never before, bring in more customers,…
Article
4 min read
5 trends to uncover in your customer service data
A whole lot of data comes out of support interactions. Here are five telltale signs that there's a trend involving your customers and the effectiveness of your customer support.
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
8 min read
The role accents play in customer service
If you haven’t yet seen Sorry to Bother You, it artistically and absurdly illustrates the very…
Article
3 min read
Solving your customer problems without causing more problems
What your agents experience and how they keep track of customer needs is the crucial difference between a business that works and one that works well
Article
10 min read
5 customer-centric sales lead generators
Turn leads into customers by providing value and creating a relationship with these five customer-centric sales lead generators.
Article
5 min read
4 tips for springboarding from Tier 1 support
See how Leah Guest used her training ground in Tier 1 support as a jumping-off point for her current position as a Voice of the Customer Platform Coordinator at Zendesk
Article
8 min read
Should D&I training be mandatory?
Racism embarrasses a major corporation; the company takes public steps to make amends; rinse, repeat. It’s…
Article
3 min read
New improvements to the Sell App for Zendesk Support
Today we release improvements to our Sell app for Zendesk Support, giving support agents deeper sales context when helping prospects and customers.
Article
1 min read
Introducing Sell for Startups program
Today Sell is joining the Zendesk for Startups program offering qualifying startups two free seats of Zendesk Sell enterprise edition.
Article
4 min read
Innovate, explore and onboard with a sandbox
Developers have been playing in sandboxes since the '70s. Then and now, these controlled computing environments allow them to work free of real-world ramifications.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.