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55 sales pros to follow on Twitter
Connect with some of the brightest minds in sales.
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Stemming the loneliness epidemic one interaction at a time
As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…
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The 42 best sales books of all time
Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.
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The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
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Join the Zendesk Experience Research Panel and help shape the future of our products.
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2 min read
Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
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The definitive guide to sales forecasting methodologies
Understand the basics of sales forecasting and master key techniques to improve your decision-making.
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Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
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13 min read
What is a customer success manager and what do they do?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
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2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
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10 min read
30-60-90 day sales plan for managers, reps, and sales territories
Establish credibility and confidence with a clear 30-60-90 day sales plan.
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How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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12 min read
Customer satisfaction surveys (CSAT): 52 questions + templates
Use our customizable survey templates to create customer surveys your audience will want to complete, helping you collect usable, quality customer feedback.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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What is tier 0 customer support?
Tier 0 support is a great way to help your customers help themselves
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4 min read
One-minute meditations to help you reset
It always sounds lame when someone tells you to deal with stress by taking a few…
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12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
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8 min read
How to get sales and customer service teams working together
Overcoming traditional silos between sales and customer service is difficult. But failing to do so can result in lost sales and a poor customer experience. Learn how to integrate sales with customer service on strategic and tactical levels to improve your sales process.
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7 min read
Is it time to redefine wellness in the workplace?
Visit any number of tech, advertising or consulting companies at lunchtime and you’ll witness the impact…
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