Customer expectations

Latest stories

Article
6 min read

15 winning customer service phrases (+ 9 to avoid)

Pour some positive vibes into your daily script. These customer service phrases can prepare you for common scenarios so you can take your conversations to the next level.

Customer satisfaction

Article
6 min read

35 customer experience statistics to know for 2025

Over 50 percent of customers will switch to a competitor after a single unsatisfactory customer experience. Here's a list of 35 more customer experience statistics to share with your team.

Article
9 min read

5 banking customer experience trends to consider for 2025

Banks that consistently optimize the customer experience grow faster. Here are trends and best practices to help guide your CX strategy—and drive customer relationships that last.

Article
5 min read

Conversational CRM is the missing piece in your sales strategy

Learn why conversations play a critical role in creating customers for life.

CRM

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
5 min read

Good-enough service isn’t good enough: 3 strategies to remain competitive

The 2022 CX Accelerator report results are in. Discover how great customer experiences set teams up to thrive in an ever-changing market.

Customer retention

Article
6 min read

What is high-touch customer service? (+ how to deliver it)

Deliver a high-touch customer service experience to build and retain meaningful relationships with your audience.

Customer retention

Article
18 min read

What is omnichannel? A CX guide for 2025

Omnichannel is an approach that makes it easier to communicate with customers across different channels. Learn how you can meet customers where they are and provide smooth, consistent experiences.

Customer satisfaction

Article
9 min read

Customer communication: 8 tips to build an effective strategy

A strong customer communication strategy helps your team deliver consistent brand messaging and build meaningful connections with buyers.

Customer support social media

Article
3 min read

How to unlock growth with the Zendesk Suite

Customer experience is the new driver of business growth. Read on to learn how you can set up for success.

CRM

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

How to launch a digital customer experience transformation

Learn what it means to transform the customer experience and why building a customer insights and action engine is so important.

Customer feedback

Article
6 min read

What is customer intelligence (CI)? Benefits, types, + examples

Customer intelligence (CI) is the process of collecting consumer data to better understand customers and deliver personalized experiences.

CRM

Article
8 min read

Why companies need customer tutorials [+ how to create them]

Leverage customer tutorials to educate your audience, create trust, and attract new buyers.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
11 min read

B2B customer service: What it is and how to do it right

Provide world-class B2B customer service to build trust and create long-lasting relationships.

Article
9 min read

What is digital customer service? | Benefits and strategy

Phone-dominant service solutions are no longer sufficient to meet consumers’ needs. Companies can improve the customer experience and cut operational costs by expanding their digital customer service offerings.

Customer retention