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The how-to guide to omnichannel support

An omnichannel approach is unparalleled in terms of operational metrics and meeting customer expectations. But the…

Article
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The Zendesk Benchmark: how fast-growing digital natives can innovate and scale

Enterprise companies that have already adopted digital technology face a unique set of opportunities and challenges.…

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2 min read

The Zendesk Benchmark: how established companies win with digital transformation

When customers speak with companies, they want to do so with the same digital channels they…

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The ROI case for omnichannel support

Offering support across multiple channels is becoming more popular than ever as companies seek new ways…

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Zendesk research: analytics

High usage of analytics in customer service pays off: companies that depend more on analytics reports…

White Paper
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Zendesk research: retail and the holidays

The holiday season does not bear good tidings for the retail industry’s customer satisfaction scores. As…

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Zendesk research: customer satisfaction

Customer satisfaction is a metric that measures how satisfied a customer was with a single support…

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Zendesk research: customer self-service

The popularity of customer self-service is growing faster than ever. Increasingly, consumers are turning to their…

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1 min read

Zendesk research: operational benchmarking

Operational benchmarking has a long history in business: It’s natural for companies to want to compare…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Zendesk research: live chat

The popularity of live chat for customer service is rising fast. Increasingly, consumers turn to live…

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1 min read

Zendesk research: Net Promoter Score® (NPS)

Net Promoter Score (NPS®), helps companies measure customer loyalty by asking a simple question: how likely…

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