"If I had known this was a training, I would have sent my whole team. Free and beer usually equals sales event. Next time you guys should charge." —Shocked student
Yep. This is really that kind of school.
Zen U. continues to surprise because its charter is simple: to provide a forum for customer service professionals to meet, learn about Zendesk, and exchange customer service best practices. And its mission is clear: to help you help your customers. Come ask questions, come share experiences, and come have a beer!
Your degree in customer happiness awaits.
The Zen U. syllabus includes:
1. Reporting & Analytics
Find out which metrics and reports are most valuable to your business and learn step-by-step ways to analyze the data and how to make it actionable.
2. Self-Service for Your Customers
Help your customers help themselves! Learn how to find the right content for your knowledge base and unique ways to encourage your customers to self-serve.
3. Triggers, Views, and Automations
Create the best business rules for your team and find out ways to save your agents time while increasing productivity.
4. Whats New in Zendesk
Find out about the latest functionality in Zendesk and how these features can help your team.
Bonus Material - NYC Only
The class in New York City will have extended hours and guest speakers. Stick around to learn best practices for managing a support team, check out interesting Zendesk use cases from local customers, and get a sneak peek at whats coming up on the Zendesk roadmap. Zendesk CEO Mikkel Svane will speak, and Pam Dodrill, Sr. Director of Global Customer Support, will talk about how the Zendesk support team uses Zendesk in-house.
Classes are filling up fast. Enroll now
Check out what some of our spring Zen U. students told us when we asked, What advice would you give someone just starting out in customer service?