Guide

How Zendesk powers an evolving workplace

Published July 27, 2021
Last updated August 18, 2021

Everyone is talking about employee expectations and workplace dynamics. What’s the role of the office? What does it mean to collaborate and innovate? What does the workforce look like, now and five years on? The answers affect countless companies and individuals—and the answers, complex and multilayered, are evolving at a brisk clip.

This guide, which is packed with actionable data, lays out a series of best practices for how midsize and large businesses can develop a robust employee experience.

Learn how to evolve the employee experience by:

  1. Empowering support teams and employees with answers and information

  2. Meeting employees where they are with messaging

  3. Investing in employee support teams and the employee experience

  4. Driving efficiency and productivity by giving employees all the tools they need in one place

  5. Automating processes via self-service and AI