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Article
3 min read
Saddle up for growth: Integrations for the Year of the Horse
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Instatus (Support)…
Article
5 min read
5 superpowers AI gives startup teams
Think adopting AI is all about immediate ROI? That may be true for some CX teams,…
Video
2 min read
Four big shifts shaping customer service and our own strategy—from CTO Adrian McDermott
Great customer service used to be a nice-to-have. It was also almost economically impossible to scale.…
Article
4 min read
How Zendesk navigates AI governance and data privacy risks in automated customer support
I sometimes say that trust is like a one-day contract – it is only valid for…
Guest post
3 min read
Cutting through the noise: How AI transparency is changing CX for good
Love it or hate it, AI is here to stay. It’s become a must-use tool in…
Article
4 min read
3 things startups get wrong about customer support
It’s been a busy quarter. Sales are up and you’ve onboarded a whole set of new…
Article
5 min read
Scaling iGaming support: Why omnichannel is the core of 2026 CX
The cost of fragmentation in iGaming customer support Historically, this has been a pain point. As…
Article
2 min read
Becoming a "Service Architect": The evolution of the human agent
A narrative that has long hung over the heads of contact center leaders is that of…
White Paper
1 min read
The IT leader’s guide to reclaiming 30% of staff capacity
Public sector leaders face budget constraints, rising digital demands, and complex compliance needs. This guide unpacks…
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Article
4 min read
Digital transformation in public service: A CIO's blueprint for leveraging AI
For government agencies, the call to modernize isn’t just about keeping up with technology—it’s about meeting…
Article
5 min read
Start the Year Connected with Integrations That Deliver
Here are the newest integrations from Zendesk to help your team provide top-quality experiences. Automox ITSM…
Guest post
4 min read
The next CX frontier: Prompt-driven analytics deliver AI-powered insights
For years, brands have relied on dashboards as the backbone of performance reporting. While they provide…
Article
6 min read
A complete guide to AI copilots in 2026
What is an AI copilot? An AI copilot is an intelligent, conversational assistant integrated directly into…
Article
5 min read
Semantic observability: How we understand and measure AI intelligence
In traditional software, observability was about keeping systems running. If the dashboard graphs were green, the…
Guest post
2 min read
From single-channel support to multimodal intelligence: Why visual evidence is the future of CX
Over the past decade working in support, one pattern has always stood out to me: the…
Article
8 min read
The ultimate guide to change enablement
As the pace of work accelerates, driven by new tools and workflows, many IT teams are…
Guest post
4 min read
Goodbye, Groundhog Day: Memory-rich AI and the new era of personalization at scale
How do you establish a relationship with someone who can’t remember you? This is the core…
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