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Building a more secure API ecosystem as AI accelerates
In September we outlined how AI is reshaping service and why API security must modernize. Since…
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4 min read
How Zendesk ensures you always get the best LLM for the job
In a world where AI is accelerating faster than ever, businesses face an important choice. They…
Guides
4 min read
The road to AI maturity (Part 1): Start with a plan to unlock real results
Artificial Intelligence (AI) is rapidly transforming service today and while it’s important to move quickly to…
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6 min read
5 resolutions every CX leader should commit to in 2026
You might say we take resolutions rather seriously at Zendesk. After all, delivering “resolutions” is quite…
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7 min read
Breaking the Mold (and the Bread): Fresh Apps for Inclusive Teamwork
Zendesk Agent for Microsoft Copilot from Zendesk (Support) Get Zendesk support directly in Microsoft 365 apps…
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3 min read
From requests to resolutions: AI-powered employee service with Zendesk and Microsoft
As Zendesk continues to serve the employee service industry, we’ve seen firsthand how IT and HR…
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5 min read
Rethinking CX metrics in agentic service
Customer experience has entered the AI era, and the metrics used to measure success must evolve…
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3 min read
Fuel your AI with a knowledge base built in days, not months
Here’s the truth: without a trusted, accurate source of knowledge to pull from, AI is like…
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8 min read
Zendesk QA: How AI-powered quality reviews help teams improve faster and work smarter
Quality assurance is critical for any support team that wants to scale without losing the personal,…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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7 min read
iGaming compliance: redefined through customer support
iGaming compliance: turning service into strategy In regulated iGaming and betting markets, compliance isn’t a box…
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2 min read
Zendesk sets a new baseline for AI transparency: First to achieve CSA STAR AI Levels 1 & 2 certification
Across key markets worldwide, customers and regulators—especially in highly regulated industries and global enterprises—demand detailed, verifiable…
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5 min read
Sleigh your holiday support with AI-ready knowledge
It’s that time of year for extra eggnog, cozy sweaters, holiday lights, and of course the…
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3 min read
The future of CX is contextual intelligence. Here’s why that matters—and how to level up.
Context is everything is customer service. When a customer reaches out about a return, an issue…
Guides
7 min read
Getting AI buy-in can be difficult. That's where change enablement comes in.
AI is everywhere in service right now. It is in our chats, our tickets, our workflows,…
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2 min read
Zendesk announces the fourth annual Tech for Good Impact Award winners
The Zendesk Foundation has announced the winners of its fourth annual Tech for Good Impact Awards,…
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5 min read
HR and IT fusion teams are the future
The most enduring organizational designs are the ones that evolve as the work itself changes. Today,…
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6 min read
Building realistic multi‑turn tests for AI agents
At Zendesk, we invest heavily in making sure our AI agents are not only smart, but…
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