Customer support management
The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.
Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.
Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.
Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.
Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.
Customers become loyal to a brand when their needs are consistently met, they’re guided in the…
Caring for customers means treating your audience the way they want to be treated.
The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…