Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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รายงาน: แชมเปี้ยน (Champions) ด้าน CS ในอเมริกาเหนือ

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how leaders in the United States and Canada are driving CX success.

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Want to be a call center representative? Here’s what you need to know. บทความ

Want to be a call center representative? Here’s what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

5 examples of bad customer service (and how to be great instead) บทความ

5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.

The ultimate guide to cloud computing for customer service teams บทความ

The ultimate guide to cloud computing for customer service teams

Learn why it's vital for your support team to take advantage of cloud computing and how to get your team online.

The best templates for dealing with angry customers via email, phone, and chat บทความ

The best templates for dealing with angry customers via email, phone, and chat

Not sure what to say to calm down an angry customer? Here’s how agents can respond to upset customers and diffuse tension across channels.

How to provide better online customer support บทความ

How to provide better online customer support

Customers become loyal to a brand when their needs are consistently met, they’re guided in the…

A guide to putting the “care” back in customer care บทความ

A guide to putting the “care” back in customer care

Caring for customers means treating your audience the way they want to be treated.

How to set SMART goals for customer service บทความ

How to set SMART goals for customer service

The road to unhappy customers is paved with vague intentions. Okay, so that’s not precisely how…

The ROI of CX transformation Whitepaper

The ROI of CX transformation

This report from Forrester gives CX and IT leaders the tools they need to calculate the benefits, costs, and ROI of an enterprise-wide CX transformation.