Customer support management

The secret sauce to any great customer service and support organization is the team that makes it all possible. Check out our lessons, tips, and philosophies to help you engage and equip your agents so they can have better customer conversations.

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Customer service definition, skills, and important principles for 2021

Deconstructing customer service: what it is, why it matters, who is responsible for it, and how you can use it to build relationships

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คู่มือความคล่องตัว: บริษัทขนาดใหญ่จะทำคะแนนจากความได้เปรียบในการแข่งขันด้าน CX ได้อย่างไร Guide

คู่มือความคล่องตัว: บริษัทขนาดใหญ่จะทำคะแนนจากความได้เปรียบในการแข่งขันด้าน CX ได้อย่างไร

If companies weren’t flexing their agility muscles before the pandemic, they certainly are now. In the…

คู่มือความคล่องตัวสำหรับ SMB เตรียมตัวเพื่อความสำเร็จระยะยาว Guide

คู่มือความคล่องตัวสำหรับ SMB เตรียมตัวเพื่อความสำเร็จระยะยาว

This SMB agility playbook is full of original data and actionable insights tailored to the needs of small businesses.

Messaging best practices for better customer service Guide

Messaging best practices for better customer service

Companies are gravitating towards messaging for the same reasons customers are: it's fast, personal, convenient, and secure.

What is agent experience? (and why it’s good for customers, too) บทความ

What is agent experience? (and why it’s good for customers, too)

Does a satisfied customer create a satisfied employee? Does a satisfied employee create a satisfied customer?…

How to kickstart your career as a customer service manager บทความ

How to kickstart your career as a customer service manager

Learn what it takes to become a successful customer service manager, and get tips from business leaders on how to land the role.

Customer self-service: what it is, why it’s important, and how to get it right บทความ

Customer self-service: what it is, why it’s important, and how to get it right

What is customer self-service, and how can you create an excellent self-service experience? This guide will give you the answers you need.

The ultimate guide to call centers บทความ

The ultimate guide to call centers

Whether you want to become a call center agent or start your own call center, here's everything you need to know before you get started.

Want to be a call center representative? Here’s what you need to know. บทความ

Want to be a call center representative? Here’s what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.