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Why a good employee experience is the backbone of good customer experience

Delivering a great employee experience gives companies a leg up in executing excellent customer experiences, too.

Last updated May 27, 2020

In the rush to invest in tools that provide more insights about the customer journey and help provide a better customer experience, businesses may have overlooked another powerful tool for improving the customer experience—the employee experience, also referred to as EX.

This guide will:

  • Define what goes into the employee experience
  • Illustrate the role technology plays in executing excellent employee experiences
  • Describe ways to successfully deploy those technologies in service of EX
  • Showcase companies that achieved EX success with an internal help desk solution

Though the “right” employee experience is unique to each company, these universal best practices can help any company take good care of its workforce and, in turn, help it deliver on the company’s promise to its customers.