Video

Groups in Zendesk Support

Published October 23, 2017
Last updated October 23, 2017

Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise or location, or even pull in employees from other departments. With Groups, it's easier to automatically send a customer to the right person for their particular need, creating an efficient, personalized experience.

Learn more about Groups in Zendesk Support