How-to guides
Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.
15 customer service resume examples and writing tips for 2023
Land the job you’re looking for with a perfectly crafted customer service resume.
Latest stories
How manufacturers can cut service costs with AI
See how leading manufacturers are using artificial intelligence to stay ahead of the competition.
How to use AI to reduce service costs in manufacturing
Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.
AI in Retail: Transform your CX into your competitive edge
Discover how the power of AI can help retailers deliver conversational and personalized service at scale.
How to use AI to cut customer service costs in financial services
Learn how to lower costs without sacrificing your customer experience.
How to cut digital customer service costs in financial services
Tailor your customer service into tiers to reduce costs.
Charting a course to digital transformation in the passenger transportation industry
Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.
6 ways for small and mid-sized retailers to improve customer experience
In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.
Your how-to guide to growing with the Zendesk Suite
In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.