How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

15 customer service resume examples and writing tips for 2023

Land the job you’re looking for with a perfectly crafted customer service resume.

Latest stories

How manufacturers can cut service costs with AI
Article | 1 min read

How manufacturers can cut service costs with AI

See how leading manufacturers are using artificial intelligence to stay ahead of the competition.

How to use AI to reduce service costs in manufacturing

How to use AI to reduce service costs in manufacturing

Cutting costs without sacrificing quality can be a challenge. Find out how to power up your manufacturing CX with AI.

AI in Retail: Transform your CX into your competitive edge

AI in Retail: Transform your CX into your competitive edge

Discover how the power of AI can help retailers deliver conversational and personalized service at scale.

How to use AI to cut customer service costs in financial services
Article | 3 min read

How to use AI to cut customer service costs in financial services

Learn how to lower costs without sacrificing your customer experience.

How to cut digital customer service costs in financial services

How to cut digital customer service costs in financial services

Tailor your customer service into tiers to reduce costs.

Charting a course to digital transformation in the passenger transportation industry

Charting a course to digital transformation in the passenger transportation industry

Digital transformation is desperately needed in the passenger transportation industry. See how modern CX solutions can help bridge the gap between legacy systems and newer ones.

6 ways for small and mid-sized retailers to improve customer experience

6 ways for small and mid-sized retailers to improve customer experience

In today's competitive market, personalized customer service is what sets retailers apart. This ebook describes best practices to help you create customer loyalty.

Your how-to guide to growing with the Zendesk Suite

Your how-to guide to growing with the Zendesk Suite

In this ebook, you'll find best practices and actionable tips for small-but-mighty teams and complex organizations.