How-to guides

Customer experiences can be complicated, but your customers don’t have to know that. Read our how-to guides for actionable steps and behind-the-scenes tips for building better customer relationships.

Guide

Guide to the Zendesk Marketplace

Give your customer service team a boost with pre-built apps and integrations.

Latest stories

How to use Facebook Messenger for customer service Article

How to use Facebook Messenger for customer service

Messaging has emerged as one of the most popular support channels. Here’s how (and why) you can use Facebook Messenger for customer service.

How to craft a customer service philosophy that resonates Article

How to craft a customer service philosophy that resonates

To consistently provide great service, companies need an actionable customer service philosophy. Here’s how to create one that stands out.

Creating an FAQ page? Here’s what you need to know. Article

Creating an FAQ page? Here’s what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

The customer testimonial playbook: How to make customers your best advocates Article

The customer testimonial playbook: How to make customers your best advocates

Glowing testimonials from your customer will help you attract new business. From articles to podcasts to videos, these endorsements of your product or service will help you stay competitive.

What is customer satisfaction? (And how to achieve it) Article

What is customer satisfaction? (And how to achieve it)

Customer satisfaction can make or break your business. Use this quick guide to learn what you need to do to keep customers happy.

The digital tipping point: How SMBs can accelerate CX success in 2021 Guide

The digital tipping point: How SMBs can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021 Guide

The digital tipping point: How mid-to-large-sized businesses can accelerate CX success in 2021

Companies are rapidly acquiring new technologies to reach customers and connect remote teams. Our report provides data-backed best practices to help you keep up.

Customer segmentation analysis: an actionable guide Article

Customer segmentation analysis: an actionable guide

If you’re working in customer service, then you know your customers better than anyone else at…