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What’s Good: Content Blocks
With content blocks, you’ll be able to capture things like common troubleshooting steps, rules & regulations, disclaimers etc. and then insert into multiple articles and across multiple help centers
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The Zendesk omnichannel approach
When it comes to support, customers expect an open invitation. With Zendesk, you can give…
Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Skills-Based Routing in Zendesk Chat
All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…
Roles in Zendesk Chat
With roles and permissions, managers can create new roles for their agents and control what they…
Support and Chat
Learn how Support and Chat can be used together to create and effortless, cohesive experience for…
Customer satisfaction surveys in Zendesk Support
Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…
Ticket Forms in Zendesk Support
Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…
Groups in Zendesk Support
Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…