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The Zendesk omnichannel approach

When it comes to support, customers expect an open invitation. With Zendesk, you can give…

Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…

All customers have different needs. Skill-Based Routing sends customers to the right agents, ensuring they quickly…

With roles and permissions, managers can create new roles for their agents and control what they…

Read the Zendesk Customer Experience Trends Report.

Learn how Support and Chat can be used together to create and effortless, cohesive experience for…

Customer satisfaction surveys collect feedback directly from customers. Learn how asking customers a simple question can…

Ticket Forms in Zendesk Support help you gather specific information from customers so you can provide…

Groups in Zendesk Support lets you organize agents in different ways, such as areas of expertise…

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