Omnichannel survey infographic

Experimenting with AI responsibly and transparently with Economist Impact’s Jeremy Kingsley

As businesses rush to tap generative AI’s vast potential to transform the customer experience, analysts watching…

Customer success playbook: A comprehensive guide

Customer success playbooks help align your team goals with your customers’ to drive better results and retention. Enhance your customer experience with our free success playbook templates.

• Customer expectations
• Customer satisfaction

Developing a scalable customer feedback strategy with Squarespace’s Rapha Fontes

Rapha Fontes of Squarespace joins Conversations with Zendesk host Nicole Saunders for an in-depth conversation about gathering and acting on customer feedback at scale.

• Customer feedback

Words! What are they good for?

In this Cybersecurity Awareness Month special, we take a deep dive into the top cybersecurity terms you need to know.