Article
5 min read

Zendesk Agents of Change program: Empowering communities with CX agent training

Zendesk Agents of Change program celebrates nearly 200 agents trained and five new partners at the start of 2024. Learn more about the unique program, the success stories, and what the future holds.

Article
1 min read

Customer data privacy: A CX guide for 2026

Prioritizing customer data privacy is key to building strong, trusting customer relationships. Learn how your business can help keep consumer data private.

Article
1 min read

What is AI transparency? A comprehensive guide

AI transparency builds trust, ensures fairness, and complies with regulations. Dive into the benefits, challenges, and strategies to achieve transparency in AI.

Article
9 min read

Intelligent customer experience (ICX): A guide for 2026

Businesses must deliver high-quality consumer interactions to meet rising expectations. Learn how leveraging data and AI can help create an intelligent customer experience.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

Podcast
1 min read

Unlocking the power of intelligent CX with Zendesk data and insights leader Joey Edwards-Lebair

In the first segment of a two-part episode, Zendesk's Joey Edwards-Lebair dives into CX Trends 2024, which explores how AI will transform CX.

Article
4 min read

CX Trends 2026: Unlock the power of intelligent CX

Ten trends every CX leader needs to know in the era of intelligent CX, a seismic shift that will be powered by AI, automation, and data analytics.

Article
9 min read

Hypercare: What it means and why it matters in CX

Explore how incorporating hypercare in your customer service efforts can create seamless customer experiences and lead to greater satisfaction.

Article
6 min read

23 workforce management metrics to optimize your operations

From head count to average handle time, here are 23 workforce management metrics you can use to understand your business better and hit your performance goals.

Article
4 min read

How bootstrapping paved the way for a $125M growth investment in Slice

Slice’s founder Ilir Sela discusses the importance of being resourceful and putting the customer first when building a company and product.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
1 min read

What is a workforce manager? (+ How to become one)

Workforce managers bring workforce management initiatives to life and ensure processes hit peak productivity. Learn more about these managers in our guide.

Article
5 min read

Unwrapping new integrations

New Zendesk app integrations are here. Learn all about how these integrations can help out your sales and support teams.

Podcast
1 min read

AI is a marathon, not a sprint: Zendesk CEO Tom Eggemeier on the evolution of customer service

With insights from Covington, Kentucky to Paris, France, Tom Eggemeier sits down with Conversations with Zendesk host Nicole Saunders to tell us what he really means when he talks about the intelligent heart of customer experience.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
4 min read

5 ways companies can promote more sustainable AI

Here's how companies can harness the power of AI responsibly and work towards a sustainable, low-carbon future.

Article
3 min read

How to overcome self-doubt and thrive through startup challenges with Electric.ai’s Ryan Denehy

The founder and CEO opens up about the challenges of entrepreneurship and how he navigated them to build a successful company.

Article
4 min read

AI is transforming the role of CX agents—see what they expect and when

Learn what 600 CX leaders and agents predict the future of their industry will look like leaning into AI over the next few years.

White Paper

How IT leaders can eliminate siloed service and deliver enhanced employee experiences

Experts warn of decreased employee satisfaction. Here’s how businesses can take action.

Article
3 min read

4 key lessons from the frontlines of critical customer service

Critical customer service teams must be agile, responsive, and easily scalable—something that all CX leaders, no matter what issues they’re tackling, should strive for.