3 min read

Deliver better customer and employee experiences with Zendesk and Amazon AppFlow

We’re excited to announce that Amazon AppFlow now allows teams to easily create bi-directional data flows with Zendesk for smarter customer and employee experiences.

Article
11 min read

Understanding enterprise chatbots: Why and how to use them for support

Save time for your customers and agents with enterprise chatbots.

Article
16 min read

100+ motivational sales quotes to reignite your fire in 2025

Whether you need encouragement to meet your goals or comforting words after losing a deal, these inspirational sales quotes will do the trick.

Article
4 min read

The benefits of being on Discord—how to provide great CX to communities

Last year, meeting up with friends looked a lot different. With everyone stuck at home during…

The best things in life are free

Like our demos.

Article
8 min read

7 customer service trends to follow

Companies have put customer service at the top of their priority lists, and with good reason.…

Article
26 min read

Lead generation: How to start generating business leads

Figuring out how to generate leads can be almost as hard as converting them. Learn everything you need to know about lead generation with our comprehensive guide—and watch your sales pipeline fill up with high-quality leads.

Article
3 min read

The Museum of Annoying Experiences

What if Zendesk, the champions of customer service, changed the world?

Article
12 min read

Personalization 101: What it is, importance, and examples

Use consumer data to perfect the customer experience (CX) with personalized products, customer service, and messaging.

Article
10 min read

A guide to building a customer-centric organizational culture

Your company’s organizational culture is its identity. Learn how to build a culture that’s all about your customers.

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

Article
8 min read

Creating an FAQ page? Here's what you need to know.

Get creative with your FAQ page to provide robust self-service options and enrich your customer experience.

Article
5 min read

Mass email marketing is not dead: tips for winning

Many companies are all in on social media, ditching mass emails as a tool of yesteryear. That's a mistake. Here's what you need to know to have successful mass emails

Article
10 min read

What is CX and how has it changed in 2025?

Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

How Ameelio serves a chronically under-served population using Zendesk

Non-profit Ameelio provides a free service for users to send letters, postcards, and other mail items to incarcerated loved ones.

Article
9 min read

How "The Great Compression" can lead to better retail CX

Retail’s digital tipping point is a blessing in disguise.

Article
12 min read

Customer self-service: what it is, why it's important, and how to get it right

Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.

Article

What is a call center? Definition, types, and how they work

A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.

Article
12 min read

Working remotely: Pros, cons, and secrets to success

Remote work is the new normal. Here are the benefits and challenges for companies and employees transitioning to working remotely—and how to make the most of it.