Latest stories
Page 64
Article
12 min read
Measuring customer experience: 6 metrics to do it right
Improve CX by regularly measuring customer experience metrics and leveraging key insights effectively.
Article
7 min read
Holiday 2020: 3 trends for retailers this season
The most wonderful time of the year will look a bit different in 2020. The holidays…
Article
8 min read
How to identify and support your most valuable customer segments
Using segmentation to better serve your best customers.
Article
8 min read
We can navigate the future of work by looking back at our legacy of change
“The future of work is often presented as a binary choice: a hunger game between organic…
Article
22 min read
Sales process fundamentals: The ultimate guide to closing more deals
Build a reliable and repeatable way for your team to consistently win deals.
Article
5 min read
Delighting customers with modern customer experiences
The customer has changed and so have their expectations on what customer experience means to them.…
Article
11 min read
Customer service outsourcing: Pros and cons + guide
Customer service outsourcing can provide the boost you need to improve your customer experience. Learn how to outsource customer service in our guide.
Article
6 min read
Startup Central — Telling the customer journey story with data
All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.
Article
6 min read
Prioritizing mental wellness and self-care in times of COVID-19
As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
7 min read
You need a more customer-centric service strategy. Here’s why.
More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.
Article
7 min read
Best practices for Champions of CX
ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.
White Paper
1 min read
How SMB CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.
Article
7 min read
Why the business of voting is everyone's business
Not so long ago, the general consensus was that you didn’t bring your personal politics into…
White Paper
1 min read
How CX Leaders Who Raise Their Game Are Driving Business Success
Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.
Article
15 min read
The top 9 sales methodologies and how to choose the right one for your business
One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.
Article
8 min read
Customer experience management advice from the pros
Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…
Article
4 min read
3 organizations on fostering long-term customer relationships
Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…
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