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We can navigate the future of work by looking back at our legacy of change

“The future of work is often presented as a binary choice: a hunger game between organic…

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Sales process fundamentals: The ultimate guide to closing more deals

Build a reliable and repeatable way for your team to consistently win deals.

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Delighting customers with modern customer experiences

The customer has changed and so have their expectations on what customer experience means to them.…

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Customer service outsourcing: Pros and cons + guide

Customer service outsourcing can provide the boost you need to improve your customer experience. Learn how to outsource customer service in our guide.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Startup Central — Telling the customer journey story with data

All businesses to map their customer journey, even startups. Find out how data tools can help you connect the dots and tell a compelling story about your customers.

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Prioritizing mental wellness and self-care in times of COVID-19

As the Covid-19 pandemic pushes the limits of our global economy and healthcare systems, another, quieter crisis underpins it all—the toll it’s taking on our mental health.

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You need a more customer-centric service strategy. Here’s why.

More companies are competing on customer service, and research shows investments in this area can pay off. Find out how you can leverage CX to get ahead of your competition.

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Best practices for Champions of CX

ESG Research pinpoints where companies are elevating their CX game—and where they’re falling behind.

White Paper
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How SMB CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around SMB CX maturity and CX success. Download the complete report.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Why the business of voting is everyone's business

Not so long ago, the general consensus was that you didn’t bring your personal politics into…

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How CX Leaders Who Raise Their Game Are Driving Business Success

Zendesk partnered with ESG Research to build a framework around CX maturity. Learn how the leaders are driving CX success.

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The top 9 sales methodologies and how to choose the right one for your business

One of these six popular sales methodologies can help your sales team turn more ideal prospects into customers.

The best things in life are free

Like our demos.

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Customer experience management advice from the pros

Stories of great customer experiences often go viral because they’re exceptional outliers. An airline saves the…

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3 organizations on fostering long-term customer relationships

Staying connected to customers has always been important, but maintaining a connection that’s exclusively digital is…

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Vote 2020: Empower your employees to use their voices

At Zendesk, we support safe, fair, and accessible elections in the U.S. and around the world. Accessibility is more than one of our business principles—it’s also a core value.

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Addressing customer experience from the CIO perspective

For IT leaders, customer experience was already a hot topic, but the pandemic has amplified the…

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5-step sales process: How to build a sales process that closes deals faster

When you set off on a road trip, you have a vehicle and a road map.…