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Zendesk's global impact report for 2019

In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.

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How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

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Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

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What’s a BPO call center, and what does it do?

If your business doesn’t have the bandwidth to handle all your inbound and outbound calls, it may be time to let a BPO call center step in.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Leading with empathy: What you don't say is just as important as what you do

Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…

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1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

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Customer retention rate + formula: A guide for 2025

The customer retention rate tallies the number of customers a company retains over time. Learn more about customer retention and how to calculate it.

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Marketing in a crisis looks different today than in the past

During a crisis, when the unknown is immense and the only constant is change, the natural…

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Call center training: The essential guide for 2025

Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.

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Join the Zendesk Experience Research Panel and help shape the future of our products.

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Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

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Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

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Glennon Doyle on why the work of transformation is never done

In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…

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1 min read

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

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11 help desk best practices for better internal support

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

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How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

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Be a change leader to customer-centricity

Rowing is one of my passions and I often find myself drawing parallels to the sport…

White Paper
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Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par