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1 min read

Zendesk's global impact report for 2019

In our first ever Global Impact Report, we’re bringing to a focus all of the things we are doing to be a responsible, globally-conscious company.

Article
12 min read

How to start a call center (without breaking the bank)

What is a call center? Defined, it's a team of customer service agents that responds to incoming calls about customer issues. Here's how to start one.

Article
5 min read

Text support: get it right the first time

Including text support as part of your multichannel strategy is a great way to provide better…

Article
11 min read

What’s a BPO call center, and what does it do?

If your business doesn’t have the bandwidth to handle all your inbound and outbound calls, it may be time to let a BPO call center step in.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
9 min read

Leading with empathy: What you don't say is just as important as what you do

Early in the COVID-19 outbreak, it was comforting to say, “We’re all in this together.” What…

1 min read

1-Stop Connections keeps ports functioning by embracing the customer experience

For 1-Stop Connections, improving the customer experience for its customers in ports across the globe required adopting a new solution--Zendesk's Support Suite

Article
8 min read

Customer retention rate + formula: A guide for 2025

The customer retention rate tallies the number of customers a company retains over time. Learn more about customer retention and how to calculate it.

Article
3 min read

Marketing in a crisis looks different today than in the past

During a crisis, when the unknown is immense and the only constant is change, the natural…

Article
7 min read

Call center training: The essential guide for 2025

Call center training enhances agent development and productivity to make customers happier. Explore our guide for tips and download our training template for call centers.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

1 min read

Olala Homes scales its rental property business with Zendesk Support Suite

OIala Homes needed to elevate its customer support as its rental business grew--so the SMB turned to Zendesk Support Suite

1 min read

Insights to Explore: A change management guide

The role your data plays has probably evolved since your business has grown, which means it’s…

Article
4 min read

Glennon Doyle on why the work of transformation is never done

In the New York Times bestseller and Reese Witherspoon Book Club pick Untamed, Glennon Doyle recalls…

1 min read

How Sendcloud scaled smartly as it faced exponential growth

Sendcloud helps thousands of European SMBs optimize their online shops and connect to a host of international carriers. As Sendcloud's business grew, it turned to Zendesk Support Suite to improve agent efficiency and offer robust self-service options

Article
8 min read

11 help desk best practices for better internal support

These internal help desk management tips can help set up harmonious employee and user expectations around help desk response times.

Article
5 min read

How to navigate the lasting impacts of COVID-19 on customer support

Forget what you think you know about customer support, for now. In just a few short…

Article
9 min read

Be a change leader to customer-centricity

Rowing is one of my passions and I often find myself drawing parallels to the sport…

White Paper
1 min read

Gartner: Improve employee experience to drive improvements in customer experience

Industry leaders need to recognize exactly what kind of impact employees are having on a customer’s experience, and take direct steps to ensure that the employee experience is up to par

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