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Customer loyalty is great, but what about loyalty to customers?

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Learn from the past and prepare for the future with monthly recurring revenue

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Customer complaints: Definition, examples, and resolution tips

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So you work in customer service: where do you go from here?

Picture it—you sit down at Thanksgiving dinner, and you’re excited to dig into a plate loaded…

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Total revenue formula (+ 4 metrics every sales rep should know)

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How 5 top brands use customer feedback to drive agent performance

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Say hello to 2020 with new integrations

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How to overcome common sales-related customer service challenges

Having separate silos for sales and support can make it harder for both parties to get their jobs done, but the short end of the stick goes to the customer caught between them

Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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6 productivity tips for customer support agents

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By 2035, analysts expect a primarily digital society

“Digital is changing our entire social contract, the implicit understanding of what our society is based…

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Lessons from Reddit: 5 ways businesses can support digital altruism

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Meet us at the top

Read the Zendesk Customer Experience Trends Report.

How to grow your business through customer relationships in 2020

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4 factors hindering your close rate

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A guide to mobile CRM

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Welcome Sell apps to the Zendesk marketplace

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The case for a fragrance-free workplace

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