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5 min read
Advocate Spotlight on Tier 3: Bringing a hive mentality to work
Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…
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2 min read
Agile customer service drives revenue
Offering customers access to top-notch customer service teams is a box smart companies need to check,…
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1 min read
Sh*t support agents say
Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…
Article
6 min read
Why new college grads should try a customer support career
Customer support agents gain a wide range of skills that can lead to big opportunities
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1 min read
Tip of the week: Markdown embedded images
If you aren't yet using a rich text editor in your Zendesk but you still want…
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2 min read
Customer service starter pack: five resources for managing a stellar support team
Managing a customer service team isn't easy. Get a head start with these five resources from…
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2 min read
Play nicely in the ticket queue using the Play button or Guided mode
Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…
Article
5 min read
Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service
In this Zendesk tip of the week, we cover times when "No" is the right answer…
Article
1 min read
Community Tip: Create automated public follow-up for tickets in a Pending state
There is now a way to create an automated public follow-up for tickets in a Pending…
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2 min read
Revitalize your customer service with rotating roles
In the world of customer service, keeping things fresh and exciting for your agents is no…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article
2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
Article
2 min read
Maintain accountability with one simple move
One of the realities of working for a company that genuinely cares about customer service is…
Article
19 min read
Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
Article
2 min read
How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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