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6 min read

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

Article
1 min read

Tip of the week: Markdown embedded images

If you aren't yet using a rich text editor in your Zendesk but you still want…

Article
2 min read

Customer service starter pack: five resources for managing a stellar support team

Managing a customer service team isn't easy. Get a head start with these five resources from…

Article
2 min read

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
5 min read

Tip of the week: Use the 3 Rs to identify when and how to say "No" in customer service

In this Zendesk tip of the week, we cover times when "No" is the right answer…

Article
1 min read

Community Tip: Create automated public follow-up for tickets in a Pending state

There is now a way to create an automated public follow-up for tickets in a Pending…

Article
2 min read

Revitalize your customer service with rotating roles

In the world of customer service, keeping things fresh and exciting for your agents is no…

Article
6 min read

5 ways to add meaning to your customer data

You have a lot of customer data in your Zendesk...so now what? Unless you know how…

Article
2 min read

Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
2 min read

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

Article
19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

Article
2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

Article
2 min read

The vitals of virtual support teams

The benefits and key considerations of hiring and managing virtual teams in today's technology-supported working environment.

Article
1 min read

Tip of the week: Building your change management process

For the simplest change management process, all you need is a few custom configurations.

Article
2 min read

Keeping things fresh with rotating roles

One of the first and most fundamental steps your company can take on it’s journey to…

Article

Community tip: track repeat ticket submitters

Keeping track of customers who submit multiple tickets is great way to gauge things like customer…

Article
2 min read

Understaffed and extra busy? Here's how to keep your cool

There are going to be days when you don’t have enough customer service staffing to meet…

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