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Tip of the Week: Queue Management in Zendesk
Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…
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1 min read
S*** Support Agents Say
We know, we know: the S**** People Say meme is on its last leg. Who can…
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2 min read
Tip of the Week: Automatic Ticket Tagging
Tags are one of the most powerful tools in Zendesk. With them you can load your…
Article
3 min read
Tip of the Week: Email Support for Two Different Products
It is a common scenario for one company to produce more than one product – a…
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3 min read
Setup auto-responses to common questions with triggers
One of the keys to streamlining your customer support is responding appropriately to tickets as they…
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