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Tip of the Week: Queue Management in Zendesk

Wouldn't it be helpful to have a guide that generally outlines the best ways to manage your queue of…

1 min read

S*** Support Agents Say

We know, we know: the S**** People Say meme is on its last leg. Who can…

2 min read

Tip of the Week: Automatic Ticket Tagging

Tags are one of the most powerful tools in Zendesk. With them you can load your…

3 min read

Tip of the Week: Email Support for Two Different Products

It is a common scenario for one company to produce more than one product – a…

3 min read

Setup auto-responses to common questions with triggers

One of the keys to streamlining your customer support is responding appropriately to tickets as they…

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