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4 min read

8 support manager skills to develop

6 support manager skills to focus on that will ensure your support team will be ready for anything

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4 min read

6 tips to hone your support superpowers

To hone your support superpowers, here are 6 tips to keep top of mind when offering customer support

Article
3 min read

Tip of the Week: Auto-assigning Tickets

Today’s tip of the week describes how to automatically route tickets to a particular agent, or…

Article
5 min read

Why staffing can make or break your omnichannel strategy

A critical part of actualizing your omnichannel strategy is how you organize and manage your team to staff multiple channels

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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6 min read

What it’s like on the front lines of support

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

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3 min read

Ibotta scales training hurdles with Zendesk and Lessonly

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and…

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3 min read

The ROI of empowered agents

Agents who feel empowered show improved performance and increased loyalty—a serious boon in today’s competitive business landscape

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4 min read

Communication is key to great tech support

Alex has a background in technical support, but it was his experience as a history and…

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4 min read

The art of business analysis in customer support

Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…

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6 min read

Optimize your customer service training

Correctly investing in customer service training not only ensures that customers receive the best possible service,…

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3 min read

Tiers for fears: Is tiered support for you?

If you’re a business with consistently growing customer base and ticket volume, it might be time…

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3 min read

Why firsthand product experience is the best teacher

Meet Peachy Garcia, who currently holds the record for most chats served here at Zendesk. As…

Article
8 min read

What is the follow-the-sun model? Advantages + strategy

The sun never sets for businesses that rely on remote support, and global support, for customer…

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5 min read

Advocate Spotlight on Tier 3: Bringing a hive mentality to work

Each month we shine a spotlight on a member of Zendesk’s Global Advocacy team to learn…

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2 min read

Agile customer service drives revenue

Offering customers access to top-notch customer service teams is a box smart companies need to check,…

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1 min read

Sh*t support agents say

Everyone wants good customer support, but if you’re a support agent, listening to people’s problems 40…

Article
6 min read

Why new college grads should try a customer support career

Customer support agents gain a wide range of skills that can lead to big opportunities

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