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6 min read
Inside a hotel room: tips for excellent customer service
Hospitality customer service is a niche that can help every industry. From retail to technology, these…
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8 min read
“Don’t react, respond” and other work conflict resolutions
Don't react, respond. Those are hard words to live by when you are in a conflict…
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4 min read
The art of business analysis in customer support
Jen Neuls’ early career was in the arts. Now as Senior Business Analyst for Zendesk’s Advocacy…
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4 min read
Why activity metrics are killing your sales
Just like data can drastically improve your sales, focusing on the wrong data points and metrics can absolutely kill your business. One type of metric that is commonly misused to the detriment of sales teams is activity metrics.
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6 min read
Office politics: players gonna play and haters gonna hate
Every company has office politics. But some companies and some employees know how to use office…
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15 min read
Working moms need a new F-word: flexibility
No matter the advancements we make in technology, workplace policies, and legislation, it can still be…
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4 min read
FAQ-page design: Be savvy about self-service
With DIY on the rise, customers will greet a well-designed FAQ page as a useful tool—and a welcome relief.
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11 min read
There's a fresh dad in the cubicle near you
New moms usually get all the attention. Flowers, baby showers, and time off from work. But…
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2 min read
Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
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1 min read
How video can enhance self-service
The human brain processes video at astounding speeds. Try using it in your support pages.
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6 min read
Optimize your customer service training
Correctly investing in customer service training not only ensures that customers receive the best possible service,…
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9 min read
Why you need a sister wife in the workplace
No matter where you are located, or what company you work for, a work sister wife…
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3 min read
Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
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4 min read
Are proactive chat scripts the answer?
How your agents handle the delicate back and forth of a live chat conversation matters. Some…
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3 min read
Deliver a seamless online customer experience
In this post, we’ll share how you can stand out from the crowd with a better…
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2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
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6 min read
Let customers choose your business hours
So how do you pull off delivering 24/7 business hours? By being smart humans and using…
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