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Article
3 min read
From EMEA to AMER to the world: The Zendesk customer service startup story
What up-and-coming startups can learn from the Zendesk founders' experience.
Video
1 min read
Zendesk Deep Dive: Managing Views
Views in Zendesk are a great way to ensure that no ticket goes unanswered. Much as…
Article
1 min read
Tip of the week: tips on Zendesk Voice from Zendesk Support
At Zendesk Support, we use Zendesk Voice to take inbound support calls and make outbound calls…
Infographic
1 min read
There's a chat for that
In recent years, companies have realized that providing customers with greater engagement opportunities can increase overall…
Article
6 min read
5 ways to add meaning to your customer data
You have a lot of customer data in your Zendesk...so now what? Unless you know how…
Article
7 min read
What is Net Promoter Score? The complete guide to calculate and use NPS
Net Promoter Score® (NPS) helps companies determine if they offer a positive customer experience. Leverage Net Promoter Score® data to enhance your customer experience and boost your bottom line.
Article
1 min read
The keys to successful customer service data migration
A data migration project is no small task (understatement alert!). When you’re changing from one customer…
Article
Tip of the week: improve your Help Center with dynamic content
In the latest tip of the week, I'm going to show you how to create a…
Article
4 min read
Apps every SaaS company needs
Although SaaS isn’t synonymous with “startup,” Software as a Service (SaaS) companies are often lean, and…
Article
3 min read
Helping HR create strong relationships
Good customer service applies to any department, and it encourages the kind of interactions that help…
Article
Tip of the week: make your email look more like email
The default formatting for Zendesk emails is nice if you're set up to be a ticketing…
Article
Tip of the week: agent collision detection
Agent collision detection is a feature that alerts your agents when another agent is viewing and…
Article
2 min read
Use your phone for more than pictures of lunch: tips for screening job candidates
It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…
Article
1 min read
Forrester Names Zendesk a 'Strong Performer'
Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…
Article
12 min read
Customer service management: Key benefits and strategies
Get customer service management right to improve employee retention and customer loyalty.
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