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Use your phone for more than pictures of lunch: tips for screening job candidates

It’s hard to get to know someone in one 15-20 minute phone call. Yet, as the…

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1 min read

Forrester Names Zendesk a 'Strong Performer'

Zendesk was cited in The Forrester Wave™: Customer Service Solutions for Midsize Teams, Q4 2015 Customer…

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12 min read

Customer service management: Key benefits and strategies

Get customer service management right to improve employee retention and customer loyalty.

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1 min read

Manners around the world

Being polite and having good manners might seem easy: When someone does something nice, you say…

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10 min read

Cost of sales: Definition, formula, and ways to lower it

Get a better understanding of your finances by tracking your company’s cost of sales.

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The Face of Your Company

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3 min read

Do more with more: contact center integrations

Your agents are handling the difficult task of trying to please customers, one phone call at…

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2 min read

Maintain accountability with one simple move

One of the realities of working for a company that genuinely cares about customer service is…

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1 min read

Welcome Zopim

We’re excited to announce that we have acquired the award-winning web app company Zopim! Zopim is…

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1 min read

Community tip: The fab five for customer satisfaction

Five fabulous customer tips on customer satisfaction.

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2 min read

Zendesk Security: Announcing SOC 2 Type 1, and more

Zendesk is happy to announce new security features and updates, like our SOC 2 Type 1…

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3 min read

Pick up the phone!

Email isn’t going anywhere. Your customers use it, and will continue to use it for the…

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11 min read

10 tips for providing great customer service on Twitter

Start delivering efficient, memorable customer service on Twitter with these top tips.

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19 min read

Customer service cover letter examples and tips

Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.

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12 min read

How to Provide Global Support

When it comes to the management of customer support, organizations should be prepared to meet customers…

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2 min read

How to write a customer service job description

Sometimes sitting down to write a job description can feel like a monumental task

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3 min read

Multilingual customer support: What it is + 5 tips to execute

Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.

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