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Pick up the phone!
Email isnt going anywhere. Your customers use it, and will continue to use it for the…
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10 tips for providing great customer service on Twitter
Start delivering efficient, memorable customer service on Twitter with these top tips.
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Customer service cover letter examples and tips
Ready for the next step in your professional journey? Use our customer service cover letter examples to stand out from your competition and set yourself up for success.
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How to Provide Global Support
When it comes to the management of customer support, organizations should be prepared to meet customers…
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How to write a customer service job description
Sometimes sitting down to write a job description can feel like a monumental task
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Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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Zendesk masters of customer service webinars
7 Strategies for Turning Angry Customers into Loyal Fans Learn creative problem solving and down-to-earth emotion…
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Community tip: connecting Zendesk and Google spreadsheets
At Control Group, we're constantly reevaluating our own internal workflow to be more productive using the…
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33 customer service interview questions and answers to identify outstanding talent
Our list of the best customer service interview questions and answers can help you build your dream team.
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Want to maximize survey response rates? Try this strategy
You can control when to send your surveys, and data from 80M Zendesk customer satisfaction surveys…
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How to hire customer support agents
Customer service matters. It affects your bottom line and how your brand is perceived by the…
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Tip of the week: Keeping an eye on high-priority customers
In your customer service world, you may have to give some tickets higher priority than others
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Bridging the omnichannel customer service gap [infographic]
As the holiday shopping season approaches, here's some advice for retailers: mind the gap. A recent…
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The 5 most successful Shark Tank deals and what you can learn from them
While the average viewership of six million may watch the show for the entertainment, Shark Tank also provides a weekly education on how to successfully sell your product to high-profile prospects.
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