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16 min read

11 customer retention metrics every support team should track

Make sure customers stick around by regularly measuring customer retention metrics and leveraging key insights effectively.

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6 min read

Why CX teams need automated privacy tools

Learn how privacy workflow automation promotes stronger data security and increased efficiency for your CX team.

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7 min read

How customer success operations improves customer service

Customer success operations (CS Ops) can take your customer service—and team performance—to the next level.

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4 min read

Spring ahead with new integrations

Step into spring with new Zendesk app integrations. Learn all about how these new integrations can help out your sales and support teams.

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10 min read

What is tech sales & how to break into it?

Today, tech sales mostly refers to software sales—specifically, selling SaaS products. But there’s more to tech sales than that.

Article
9 min read

Value chain: Definition, examples, and guide

The value chain gives you the tools to maximize your company’s value and profit margin by evaluating all business activities.

Article
12 min read

The ultimate guide to sales opportunity management

Opportunity management is the process of tracking sales opportunities as they move through the pipeline. Here’s everything you need to know before you start.

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7 min read

What is ACV in sales? ACV vs. ARR (+examples)

Use ACV to measure and understand the worth of your customer contracts.

Article
16 min read

Customer relations 101: Beginner’s guide to building relationships

Understand the ins and outs of customer relations to improve your customer experience, raise profits, and boost brand credibility.

Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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7 min read

How to become a sales engineer: What the role entails + career path guide

A sales engineer specializes in selling complex scientific and technological products. Here’s everything you need to know about the role and how to start your sales engineer career path.

Article
8 min read

Scaling with CX is more important than ever. Here’s how to take advantage

As industries change, company growth is top of mind. Scaling through customer experience can be the catalyst you need.

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8 min read

What is business development? Strategy, plan, and skills

Understand business development so you know what your BD department does and how to best use their skills.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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5 min read

3 AI analytics to add to your KPIs today

More and more businesses are turning to conversational AI to improve customer service. Here's what that could look like for your company.

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5 min read

Kickstarting your customer experience program

A customer experience program is a systematic approach your business takes to improve the experience. Learn how to get started and kick it into high gear.

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9 min read

Beyond buzzwords: How small companies are using AI, automation, and conversations to grow in 2026

Messaging is a great way for businesses to stay on top of customer conversations. Here's how to get started.

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3 min read

Why you need to connect sales and customer service right now

Creating memorable customer experiences is the buzzword on everyone’s mind. But what does that actually mean in practice? And why does it matter?

Article
5 min read

Bringing creativity to self-service: A CX Moment with Kajabi

Zendesk spoke with Kajabi’s VP of Customer Experience, Jared Loman, about scaling quality self-service and integrating artificial intelligence.

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