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Why companies need customer tutorials [+ how to create them]

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Integration haven

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Gross sales vs. net sales: Key differences explained

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Join 2,000 service leaders at Zendesk Relate 2026

Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.

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Do-not-reply emails: Pros, cons, and best practices

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Why gender equality in the workplace isn’t just a problem for women

In the wake of 2020, 1 in 4 women are considering ‘downshifting’ their careers or leaving the workforce, according to McKinsey & Company and Lean In’s annual “Women in the Workplace” report.

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Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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Customer perception: Definition, importance + how to improve it

Customer perception is customers' opinions, feelings, and beliefs about your brand. Here's how to build, improve, and influence it.

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3 ways healthtech startups are improving the patient experience

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Conversational marketing: Answering your 9 biggest questions

A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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10 best sales management software for small businesses

The right sales CRM can help your team close more deals and boost your business.

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Master 6 sales techniques to close more deals and win customers

Close more deals with these tried-and-true tactics that experienced salespeople use on the daily.

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The customer is not always right: 5 reasons why & what you can do when they're wrong

"The customer is always right" is a time-honored business philosophy. But is it true?

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MQLs: Understand them to boost your bottom line

Understanding your MQLs will help you get the most out of your marketing efforts.

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What is digital customer service? | Benefits and strategy

Phone-dominant service solutions are no longer sufficient to meet consumers’ needs. Companies can improve the customer experience and cut operational costs by expanding their digital customer service offerings.