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Mass email marketing is not dead: tips for winning

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Customers are saying CX matters more than ever before. Find out how to meet shifting consumer expectations and provide exceptional customer experiences.

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How Ameelio serves a chronically under-served population using Zendesk

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Discover AI innovations shaping service at Zendesk AI Summit

Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.

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Customer self-service: what it is, why it's important, and how to get it right

Customer self-service is a set of tools and resources that allow customers to complete tasks independently. Discover the benefits and more in this guide.

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A call center is a team of customer service agents who field calls. Learn what it takes to build a call center that delivers top-tier customer experiences.

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Working remotely: Pros, cons, and secrets to success

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Millennials vs. Gen Z: Differences in customer service expectations

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Achieve quick ROI on your CX: How small businesses innovate at scale

Small businesses can have big CX.

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

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19 best FAQ page examples & how to build yours

FAQs are important customer-facing resources every business should have. Take a look at some FAQ page examples for inspiration to make your own.

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Customer feedback: 7 strategies to collect and leverage it

Customer feedback is a goldmine of insights—if you know how to get it and use it well.

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

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Never fear, integrations are here

Here are the newest integrations from Zendesk to help your team provide great experiences.

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The 12 best call center software of 2021 (according to users)

Find out from real-life users what it’s like to use some of the most popular call center software.

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Want to be a call center representative? Here's what you need to know.

Find out what you’ll be doing, what qualifications you’ll need, and how much you’ll make as a call center representative.

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How social advocacy is shaping retail consumer trends

Research reveals that, for the first time, consumers’ new leading value is equality.

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5 examples of bad customer service (and how to be great instead)

Bad customer service is what happens when a company fails to meet customer expectations. Get tips for your team to avoid creating poor customer experiences.