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3 min read
Building empathy with your customers
Showing empathy for new and existing customers has become essential to customer service, as the need for thoughtful and efficient responses has increased.
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5 min read
Work smarter: Live chat best practices
As with any communication channel, there’s a right way and a less effective way to offer…
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10 min read
Zappos' 'Customer Service for Anything' is a very human experience
As an extrovert, I’ve been struggling with a lack of social interaction while working from home.…
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6 min read
Trustpilot goes all in on self-service and gets results
Trustpilot makes content easily accessible, improving agent efficiency and harnessing actionable analytics that can lead to the kind of self-service that drives scalability
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6 min read
Finding solace as we face uncertainty and ambiguous loss
In the first months of winter, we knew who we were. Most of us were barely…
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5 min read
Use group messaging to deliver great customer experiences
Multiple moving parts can come together like a well-oiled machine, and group messaging is quickly becoming the way to do just that.
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10 min read
How the International Rescue Committee welcomes asylum seekers and refugees to the U.S.
Every day, approximately 37,000 people in countries ravaged by war or violence make the difficult decision…
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3 min read
How Zendesk’s Tech for Good partners support refugees worldwide, and how you can help
Zendesk supports several organizations that provide essential services to refugees, migrants, and asylum seekers. This World Refugee Day, learn how you can help, too.
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5 min read
Stop for a CX moment—actionable advice from industry leaders
As we gradually adjust to the nuances and complexities of this “new normal”, businesses are focusing…
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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9 min read
8 knowledge base article templates that work
The key to success is finding the right mix of knowledge base article templates for your target audience. Use our templates to get a head start.
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6 min read
How messaging apps help connect immigrant and diaspora communities
Group chats have been an extension of my social circles for as long as I’ve had…
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8 min read
Inclusive leadership has never been more imperative
As our nation struggles with and rallies around a re-awakening of racial injustice that has been…
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7 min read
Through the CIO lens: 5 important CX trends for 2020
Learn more CX trends we're seeing in 2020 and find out how CIOs are in a unique position to drive their organizations toward customer centricity.
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5 min read
What is call center software?
Call center software can help your agents meet these expectations with minimal effort. The key is understanding the features and benefits that call center software can offer and then deciding which ones you need most.
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6 min read
3 tips for improving your IT service desk
Get ideas on how to improve your IT service desk so you create a support loop that benefits the entire company—and your customers.
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10 min read
9 ticketing system tips for outstanding customer service
Customers expect fast response times from your support team. Here are tips for creating a ticketing system to streamline workflows and boost efficiency
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5 min read
The future of customer care: built-in flexibility
Customer contact centers have always been divided between remote work and in-office work, with arguments for…
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