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Content marketing for sales: 6 ideas to address the bottom of the funnel
Learn how to create content that turns leads into customers.
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How to structure product support
Preparing agents and triaging tickets are especially important when it comes to structuring product support
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5 productivity hacks anyone can do
Move over time and money, a person’s greatest asset in today’s rapid-fire world is the ability…
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Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
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Customer service in the sharing economy: a delicate balance
The sharing economy is a whole new beast. This is the economy by which people use…
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Enhancing the agent experience with contextual workspaces
Support agents don't benefit from clunky interfaces or confusing processes - to ensure that agents have everything they need at the right time, they need a contextual workspace
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How to cancel your CRM
Ready to break up with your CRM, but not sure how? We've got you covered.
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55 sales pros to follow on Twitter
Connect with some of the brightest minds in sales.
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Stemming the loneliness epidemic one interaction at a time
As you’ve likely heard, there is an epidemic of loneliness going around. People feel profoundly disconnected…
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20 min read
The 42 best sales books of all time
Whether you’re a sales rep, manager, or executive, these are the best sales books for improving your skills and success rate. Add them to your list now.
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The startup psychologist: It’s easy to bake your issues into your company
The entrepreneurial journey can be lonely, all-consuming, fraught with failure, and devastating to relationships. All the…
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Chat support models: shared vs dedicated
Here are two methodologies for channel assignment that can help improve the overall customer experience
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The definitive guide to sales forecasting methodologies
Understand the basics of sales forecasting and master key techniques to improve your decision-making.
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Let the robots have those jobs—the evolving AI-agent relationship
AI-supported automations can have a huge impact on your agents. Here are some things to keep in mind as you implement new workflows and leverage technology for increased productivity and agent satisfaction.
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13 min read
What is a customer success manager and what do they do?
Does your company have a customer success manager? If not, you’re missing out. Here's how this role can help your organization.
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2 min read
Customer pain points: How to identify and resolve (+ examples)
You’ve likely come across pain points in your life—road work causing a traffic jam or a…
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10 min read
30-60-90 day sales plan for managers, reps, and sales territories
Establish credibility and confidence with a clear 30-60-90 day sales plan.
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