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2 min read
Be ready for anything: support forecasting and scheduling
Good support teams can meet the everyday challenges. Great ones use support forecasting to predict future scenarios and build for them.
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8 min read
Smooth returns; return customers
Nothing simmers more comfortably on our back burner than stuff we need to return to the…
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8 min read
The data-driven path to building a great help center
Given the importance of great self-service support, which course should companies take to build out theirs? We turned to the Zendesk Benchmark for answers.
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7 min read
How Strava cracked mobile support and engagement
Strava creates fiercely loyal customers using a single, cross-device communication flow. Here's how they do it.
Article
7 min read
Mullets are back in business—especially in customer experience
The mullet has been a part of the cultural conversation for decades, often eliciting some ‘80s…
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8 min read
The startup spouse: a view from the other side of bed
Over half a million people become entrepreneurs in the United States each month. That’s a lot…
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5 min read
Top 10 customer experience KPIs and metrics for 2025
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
Article
9 min read
How to choose the right partner. Technology partner, that is.
Finding the right technology partner for your business means identifying a solution that you can afford, trust, and treat as an extension to your in-house team.
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2 min read
Building customer loyalty with great support
Every customer service interaction has the potential to build loyalty and trust with a customer, even the password reset answers you provide
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
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10 min read
4 knowledge management best practices for better self-service
Help your customers and your agents save time with these knowledge management tips.
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9 min read
What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
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4 min read
Introducing Guide Enterprise
Guide Enterprise makes it easy for large teams to collaborate on help center content processes and manage knowledge internally, externally, and across multiple brands
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4 min read
Differentiate your brands with unique help center experiences
Brands that fall under the same parent company have unique customer bases, branding, and personalities. Why should their help centers be any different? Learn more about multibrand functionality in Guide Enterprise.
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2 min read
Spring brings new integrations
Spring is here, and with it, tons of new Zendesk integrations
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6 min read
“Let me tell you where I got this”—the power of the brand ambassador
If I said the words “brand ambassador” to you ten years ago, you’d probably think I…
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4 min read
Figuring out "what happened?" with descriptive analytics
Not sure what to make of your customer service efforts? There are multiple types of customer analytics that can help customer service teams stay proactive, but for proper preparations and clarity, they'll need descriptive analytics.
Article
9 min read
16 crucial customer service objectives for 2025
Customer service objectives align agents with department goals to provide the best service. Create effective objectives with advice from industry leaders.
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