AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
7 min read
How to use Facebook chatbots to improve customer service
Facebook chatbots are your secret weapon on Messenger.
Article
15 min read
Conversational marketing: Answering your 9 biggest questions
A Zendesk expert shares everything you need to know about using messaging and chatbots to generate leads and engage customers.
Article
11 min read
Understanding enterprise chatbots: Why and how to use them for support
Save time for your customers and agents with enterprise chatbots.
Article
15 min read
What is conversational AI? How it works, examples, and more
Learn how conversational AI is transforming CX and how you can use it to benefit your business, agents, and customers.
Discover AI innovations shaping service at Zendesk AI Summit
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Article
6 min read
What is automated customer service? A guide to success
There is a solution to long hold times and delays in email response times that customers increasingly expect: automated customer service
Article
11 min read
Deep learning vs. machine learning: A complete guide
Uncover the difference between machine learning and deep learning to understand how they impact human-like AI.
Article
9 min read
Top 22 benefits of chatbots for businesses and customers
Not all bots are bad—when it comes to customer service, the benefits of chatbots are many. See how the technology can take your customer support to the next level.
Article
4 min read
How is machine learning being used in customer service?
Despite it’s growing popularity, there’s still a lot of confusion concerning how machine learning fits within…
Article
4 min read
Three ways an AI-powered knowledge base changes the game
AI-powered knowledge bases have become vital to providing high-quality customer service--here's why
Infographic
1 min read
Help customers help themselves with AI
With the variety of ways that customers reach out for support—like via email, calling over the…
Article
3 min read
These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article
3 min read
Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
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Article
3 min read
Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
1 min read
Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article
4 min read
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article
9 min read
What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
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