AI and automation
From bots to intelligent workflows, see how AI is transforming business.
Latest stories
Article
3 min read
These consumer contradictions mean AI opportunities in CX
Your customers still aren’t entirely comfortable with AI, nor do they understand how it’s already affecting them. Here’s how to help them — and your agents.
Article
3 min read
Why AI will transform how customer service teams work
Artificial intelligence will upend how customer service teams work in ways that will have far-reaching ramifications for companies across the globe.
Article
3 min read
Help your multilingual knowledge base thrive with AI
With customers all over the world opting to self-serve, turning your knowledge base into an international resource can have a big impact on your customers and agents—especially if you supplement it with AI
Infographic
How artificial intelligence is making the customer experience better
What do artificial intelligence and customer experience share in common? It’s that both are bound to…
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1 min read
Using AI for better self-service
Business-related AI holds lots of promise, and is changing how we work, travel, and communicate. While…
Article
4 min read
How AI assistants close the gaps in customer service
AI assistants are capable of quite a bit more than their living room responsibilities. In the…
Article
9 min read
What is 24/7 support?
Demand for 24/7 support is almost certainly going to come as your business grows
Article
4 min read
Understanding bot abilities—and limitations
The humans writing scripts and engineering bot handovers still hold the keys to customer service. Why? The answer is three-fold.
Video
Meet Answer Bot®
Answer Bot works alongside your support team by automatically responding to your customers’ questions with content…
Article
5 min read
AI is what dreams are made of. Just ask Disney.
We talk a lot about artificial intelligence and the impact AI will have on our culture…
Article
4 min read
How to support your robot co-worker
We’ll learn to work well alongside our robot co-workers, but to get there, both sides are…
Article
3 min read
Why chatbots won’t necessarily replace humans
Chatbots will play a much larger role in customer interactions in the next five years, but…
Join 2,000 service leaders at Zendesk Relate 2026
Over three days, you will hear from headliner Ali Wong, Emmy-winning comedian known for her witty, authentic storytelling, alongside leaders from Levi’s, ASOS, Canva, Supercell, and more. Relate is where service leaders connect, learn, and discover new resolutions.
Article
3 min read
Introducing Answer Bot®
A a new way for customers to find the answers they seek even faster - introducing…
Article
2 min read
How will artificial intelligence assist customer service agents?
New innovations in artificial intelligence will have big upsides for customer service agents, notably for their productivity and efficiency with customers
Article
2 min read
Machine learning: a new potential in customer service
Machine learning will soon affect many aspects of our lives, so here are some potential innovations coming to customer service by way of machine learning
Article
3 min read
Building trust with automatic answers
Automatic answers are exactly what they sound like: they're answers that are immediately given to a…
Article
2 min read
How AI is shaping the latest customer support trends
With the growing vigilance of how trends are being affected by automation, we've noted a few…
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