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‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

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Improvements to Zendesk’s terms and policies Article

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies

Meet Connect: A new product to automate and scale proactive support Article

Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

Outbound team: Welcome to the Zendesk family Article

Outbound team: Welcome to the Zendesk family

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…

3 ways to use Zendesk as an ecommerce help desk Article

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101) Article

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…

Important update to the Zendesk DMARC policy Article

Important update to the Zendesk DMARC policy

As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme Article

Meet “Copenhagen”, Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

Play nicely in the ticket queue using the Play button or Guided mode Article

Play nicely in the ticket queue using the Play button or Guided mode

Optimizing ticket workflow is top of mind for any customer service manager and becomes especially important…