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‘Many to many’—providing richer, scalable customer support in the Zendesk Community

An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience

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Improvements to Zendesk’s terms and policies Article

Improvements to Zendesk’s terms and policies

We are excited to announce new updates to our customer-facing terms and policies

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Improvements to Zendesk’s terms and policies

It’s that time again….we’re updating our terms and policies to make it easier for you to understand how we supply our services to our subscribers

Meet Connect: A new product to automate and scale proactive support Article

Meet Connect: A new product to automate and scale proactive support

Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership Article

From Sloane Square to SaaS: A support advisor’s journey at John Lewis Partnership

Janet Pratt has seen John Lewis move from typewriters to electric typewriters to computers. Today, she’s…

Outbound team: Welcome to the Zendesk family Article

Outbound team: Welcome to the Zendesk family

We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…

3 ways to use Zendesk as an ecommerce help desk Article

3 ways to use Zendesk as an ecommerce help desk

Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…

Find out what’s new with Zendesk Article

Find out what’s new with Zendesk

Join our product marketing team for an in-depth walk-through of all product updates in the last…

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101) Article

Tip of the week: Measuring agent productivity (Zendesk Chat Analytics 101)

This Zendesk tip of the week looks at agents logged in and agents serving to measure…