Did somebody say… new integrations?

November 29, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk with new integrations for November 2017

Guide the customer to the right channel

November 27, 2017

Support is often geared to the needs and capabilities of a company. It's time to put the customer first.

What you didn’t know about self-service: 5 departments that benefit, too

November 27, 2017

Self-service positively impacts every department within an organization, not just your team of agents or the customers they’re working hard to serve. When content and metrics from your help center cascade beyond your support team, that info is a powerful tool as your business scales up. Here's how.

4 industry leaders on how they use the Knowledge Capture app

November 17, 2017

We talked to industry leaders from Electronic Arts, Fossil, Clever, and FINALCAD to see how they’re utilizing Zendesk Guide and the Knowledge Capture app.

SEO and customer service: The benefits of aligning efforts

November 16, 2017

Did you get here after googling a search term? Your customers find you this way, too. Here's how to be a customer service hero by leveraging SEO, or search engine optimization, to improve your ticket deflection rate and more.

Why it’s worth having your own branded community

November 13, 2017

There are many surprising benefits to hosting a branded community in addition to supplementing a help portal, including better SEO, knowledge sharing, customer engagement, and more

Agilyx partners with Zendesk to scale for size and international growth

November 9, 2017

Agilyx helps its customers adapt quickly and cost-effectively in the face of change, and has taken the same approach to its own customer service

What if language wasn’t a barrier for customer support?

November 8, 2017

With Unbabel for Zendesk, and with help from artificial intelligence, language will no longer be an insurmountable obstacle for customer support agents

What we’re learning from Answer Bot

November 6, 2017

At Zendesk, we have jumped into exploring this newer world of business-applicable machine learning with Answer Bot

An integration investigation

October 31, 2017

Let's take a look at some great new integrations designed to improve and extend your use of Zendesk.

Admins are artists. Give them a better paintbrush

October 26, 2017

For admins who manage call centers, the right tool is more like a right hand. Introducing Dashboard API.

What it’s like on the front lines of support

October 25, 2017

Support looks different from company to company. We asked a few agents on the front lines of our Tier 1 support for insights into guiding and empowering customers.

Ibotta scales training hurdles with Zendesk and Lessonly

October 24, 2017

Lessonly and Zendesk provide a powerful one-two punch for customer service and care agent training and knowledge management

Map a customer-centric omnichannel support strategy

October 20, 2017

The best omnichannel strategy is designed around the customer so that they can move as fluidly between channels as your agents can

8 Customer service baselines

October 19, 2017

Setting customer service baselines and then hitting them is essential for delivering on your goal of providing great customer service

The paradox of channel choice

October 17, 2017

It’s good to offer all support channels, but not all the time, and not everywhere

Shopify brings the customer journey full circle

October 10, 2017

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

Design a strategy for seamless omnichannel support

October 10, 2017

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of your business

How Spokeo connects more people, faster than ever

October 4, 2017

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

How Zendesk customers benefit from self-service

October 2, 2017

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our customers and their use cases related to self-service

New additions to the Apps Marketplace

September 28, 2017

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Keep support knowledge fresh and useful

September 27, 2017

Knowledge is the product that your support team owns and builds every day

5 benefits of turning know-how into knowledge

September 20, 2017

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Shaving down ticket volume with Answer Bot

September 7, 2017

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects