Zendesk Products
'Many to many'—providing richer, scalable customer support in the Zendesk Community
An active user community is a great way for users to connect with one another, share ideas, and get answers to questions. Here's how the Zendesk Community improved and enhanced our customers' experience
Latest stories
Article
4 min read
Improvements to Zendesk’s terms and policies
We are excited to announce new updates to our customer-facing terms and policies
Article
3 min read
Zendesk welcomes Smooch, a platform for messaging
Welcome Smooch to the Zendesk family. We’re excited to see our customers build messaging experiences that will exceed their own customers' expectations.
Article
3 min read
Meet Connect: A new product to automate and scale proactive support
Instead of asking “How can my support team keep up?” consider a different question: “What are the most important situations in our customers’ journey around which our support team can design proactive engagement and support?”
Article
2 min read
Outbound team: Welcome to the Zendesk family
We’re happy to report another milestone in Zendesk’s journey to help companies better communicate with their…
Article
2 min read
3 ways to use Zendesk as an ecommerce help desk
Managing support across various channels can create accountability problems and make your customer feel undervalued. Here…
Article
2 min read
Important update to the Zendesk DMARC policy
As of September 14, 2016, we made a change to Zendesk’s DMARC policy from p=”none” to…
Article
3 min read
Meet "Copenhagen", Zendesk’s new responsive Help Center theme
Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…
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