Shopify brings the customer journey full circle

October 10, 2017

While it’s necessary for your teams collaborate, it’s not necessary to send your customers to multiple departments throughout the company

Design a strategy for seamless omnichannel support

October 10, 2017

Scaling and providing consistency across channels requires an omnichannel support solution—informed by a strategy that keeps the customer at the center of your business

How Spokeo connects more people, faster than ever

October 4, 2017

Spokeo uses the Zendesk Support, Guide, and Chat products, along with a key integration with Tymeshift, to provide seamless omnichannel support across its email, live chat, and self-service channels

How Zendesk customers benefit from self-service

October 2, 2017

For a deeper dive into the benefits of customers helping themselves, we highlighted five of our customers and their use cases related to self-service

New additions to the Apps Marketplace

September 28, 2017

Check out these new integrations, all designed to help you provide great support and get the most out of Zendesk

Keep support knowledge fresh and useful

September 27, 2017

Knowledge is the product that your support team owns and builds every day

5 benefits of turning know-how into knowledge

September 20, 2017

To build and maintain a great knowledge base, the best people to “hire” are the ones that use the knowledge day in and day out

Shaving down ticket volume with Answer Bot

September 7, 2017

Dollar Shave Club earns a 25% resolution rate with Answer Bot, freeing up agent time for extended chat support hours and other projects

Build a contact center with Talk Enterprise

September 6, 2017

With Talk Enterprise, we aim to give you the tools and hands-on support you need to build a contact center easily.

Operation integration

August 31, 2017

Check out our great new apps and integrations, all designed to help you make the most of Zendesk

Introducing Textback, born in our hackathon

August 29, 2017

Phone-tree, or IVR, administrators can now add a text-back option for callers needing support. And it all came about at the Zendevian Cup, our annual hackathon.

Pain points of live chat and how to solve them

August 25, 2017

With live chat, there's a lot of pressure to keep up with the masses in real-time. But it can also increase sales, reduce support costs, and increase CSAT.

Mortgage Coach’s fast, easy support with Zendesk Chat

August 23, 2017

Using Zendesk products, Mortgage Coach has been able to serve an expanding customer base and encourage more volume while maintaining its team of trainers and support advocates

Introducing Answer Bot

August 15, 2017

A a new way for customers to find the answers they seek even faster – introducing Answer Bot.

Customize your CSAT surveys

August 14, 2017

The simplicity of the CSAT survey lends itself to analyzing trends in satisfaction. Companies that focus on improving their scores have a competitive boost

The science behind satisfaction prediction

August 9, 2017

We dive into the guts of Satisfaction Prediction to explain how it can help raise your company’s overall CSAT score and maintain happy customers

Scaling real-time communication

August 1, 2017

With an increasing expectation for real-time communication, live chat and messaging are crucial channels for customer service excellence.

How Allbirds’ customer service is taking flight

July 28, 2017

Allbirds partnered with Zendesk for their customer service software when they first launched

3 of the best knowledge management examples

July 28, 2017

Design and user experience aren’t just buzzwords—they matter when it comes to serving your customers knowledge.

You get a new app, and you get a new app, and you…

July 27, 2017

That reference is still relevant, right?

Make self-service easy with the Web Widget

July 27, 2017

Most customers would rather not call support if they don't have to. Learn how to make it easy for them to find what they need

Increase useful live chat requests on your website

July 27, 2017

Let’s look at some of the most efficient ways to increase live chat engagement on your site

Untapped: the ROI of customer service

July 25, 2017

Customer service can have a direct impact on the bottom line. So why do so few companies understand the ROI of customer service?

Getting wise to providing (even) better support

July 13, 2017

In the beginning, Hootsuite was like a lot of startups, in immediate need of a system to help manage customer service inquiries and to keep pace with growth