Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
Article
3 min read
Writing condolences for a coworker
Writing condolences isn’t easy, especially for a coworker, but don’t be so afraid of writing the…
Article
9 min read
Angry at work — how to get mad the right way
We've all been angry at work. Take a look at how to use that anger to enact positive change in the office. It's possible to be mad and stay professional.
Article
10 min read
The shameful trend of public shaming: a Q&A with author Jon Ronson
Is it okay to humiliate another human being—someone you only know from a single Twitter post?…
Article
8 min read
Not feeling it? Learn how to navigate the roadblocks to empathy
Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?
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Shit support agents say
At least a few of these phrases are bound to sound familiar whether you're calling customer…
Article
4 min read
The relationship between customer loyalty and expectation
It’s easy to be in love with a brand when everything’s going well. When, for example,…
Article
8 min read
12 funniest customer service scenes in film and television
Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before,…
Article
4 min read
The magic of a good business partnership: don’t start out as friends
Penn and Teller are a fantastic example of how business partners can be successful when their…
Article
1 min read
Change of address: our new Singapore office
The sun never sets on Zendesk: We’re a global company with operations on five continents. This…
Article
1 min read
Infographic: Fun Facts About San Francisco's Tenderloin District
It’s been a couple of months since we’ve settled into our new (and dare we say…
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