Culture
Great customer experiences require more than the right tools. It’s also about the people—your people.
Latest stories
Article
9 min read
Swipe left, swipe right. Are dating apps ruining your relationships?
Dating apps are supposed to build connections, but are dating apps ruining relationships?
Article
6 min read
Digital detox and the big business of unplugging
Going through a digital detox sounds daunting. But, you don't have to go through it alone.…
Article
7 min read
"Alexa, what is hygge?"
Can a home that's "smart" also be hygge? With our modern-day need for technologically advanced everything,…
Article
10 min read
9 questions to ask before starting up with coworkers
It may seem natural to start up a business with a colleague. You already know each…
Article
11 min read
Great expectations: why consumers demand the very best
Customers have great expectations, and those expectations transfer. A great experience with one brand or service…
Article
4 min read
What we expect in the expectation economy
We expect every brand we interact with to deliver a high-quality, seamless experience. Welcome to the…
Article
1 min read
When empathy backfires
Empathy is a great thing, but too much empathy or misdirected empathy is not. Bad empathy…
Article
8 min read
Could an empathy meeting help you see with new eyes?
An empathy meeting—a safe place to ask "why"—might be what your organization needs. Empathy meetings help…
Article
6 min read
7 ways to make friends when you move for work
A new job can be exciting. A new job in a new city is really exciting.…
Article
4 min read
Returnship: the path forward for mothers in the workplace
Mothers returning to the workplace after a long absence have a hard hill to climb. But…
Article
13 min read
Returnship: why mothers can’t break down the corporate door
Mothers returning to work after a lengthy absence face special circumstances that other job returners do…
Article
7 min read
No boys allowed: why we still need women only spaces
Spaces designed for women only are popping up everywhere—from gyms to office spaces. But why? Why…
Article
11 min read
My heartbreak, your headache. How to handle divorce in the workplace.
Handing a divorce in the workplace is hard, whether it's yours or an employees. But there…
Article
6 min read
Being human at work: the benefits of showing up whole
Being human at work sounds easy enough, but for most of us, it's hard work. Learn…
Article
19 min read
How to turn customers into brand evangelists: a customer experience guide to the promoter economy
This Relate Leadership guide explores the role that customer service and customer experience plays in building great customer relationships and ensuring high customer satisfaction, which leads happy and loyal customers to become brand evangelists.
Subscribe to the blog
The best source of information for customer service, sales tips, guides, and industry best practices. Join us.