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Great customer experiences require more than the right tools. It’s also about the people—your people.


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10 min read

The shameful trend of public shaming: a Q&A with author Jon Ronson

Is it okay to humiliate another human being—someone you only know from a single Twitter post?…

Article
8 min read

Not feeling it? Learn how to navigate the roadblocks to empathy

Science (and perhaps experience) tells us empathy is on the decline. But how much do we really know about empathy? Where does it live in the brain, and is it inherent to all people, or only to some? Can our capacity for empathy be enlarged?

Article

Shit support agents say

At least a few of these phrases are bound to sound familiar whether you're calling customer…

Article
4 min read

The relationship between customer loyalty and expectation

It’s easy to be in love with a brand when everything’s going well. When, for example,…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before,…

Article
4 min read

The magic of a good business partnership: don’t start out as friends

Penn and Teller are a fantastic example of how business partners can be successful when their…

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