Skip to main content

Culture

Great customer experiences require more than the right tools. It’s also about the people—your people.


Latest stories

Article
5 min read

How to treat people: advice from volunteer managers and customer service

Volunteer managers and customer service professionals have something big in common: they know how to treat…

Article
7 min read

Leaders, use empathetic language when talking to remote workers

Leaders need to use more empathetic language when talking to remote workers. Choose your words with…

Article
5 min read

How to onboard and train new customer service reps

Here you'll find advice to help you quickly and successfully onboard and train your new customer service reps.

Article
4 min read

How diversity improves work culture and the bottom line

It's widely known that diversity has an impact on culture, but it's also important to understand…

Article
9 min read

"You can’t sit with us." How to handle an office clique.

We should be too old for cliques in the workplace, but they still happen. Our Millennial…

Article
8 min read

Create career magic with a personal board of directors

Creating a personal board of directors may be the key to your success. Learn how to…

Article
4 min read

How to interact with customers on live chat

Customers love to chat. In fact, chatting with customers results in the highest customer satisfaction ratings. Check out these best practices for chatting with your customers.

Article
5 min read

Measuring happiness: What's the difference between CSAT and NPS®?

It’s important to look at customer happiness in the short- and long-term. This requires sending out two different types of survey: CSAT and NPS. Discover how to use both effectively.

Article
7 min read

When giving two weeks’ notice is complicated

We've been taught that giving two weeks notice is a necessity. But according to our resident…

Meet us at the top

Read the Zendesk Customer Experience Trends Report.

Article
6 min read

Why does hate thrive online?

Online hate takes many forms, but the result is often the same: little things like name-calling…

Article
11 min read

Radical Candor: be a better boss by saying exactly what you think

Giving an employee candid feedback can be challenging. By using the Radical Candor concepts, the process…

Article
7 min read

Empathy and humanistic design are customer service game changers

Anyone in customer experience is looking for the customer service game changers. Author Rebecca Huval thinks…

Make yourself heard

Join the Zendesk Experience Research Panel and help shape the future of our products.

Article
8 min read

How to show vulnerability at work

Few words are as scary as vulnerability, especially in the workplace. Vulnerability is the quality of…

Article
7 min read

Every body tells a story. What does your ink say at work?

Showing tattoos at work is becoming more frequent, as over 29 percent of Americans now have…

Article
6 min read

When "no" is the right thing to say to a customer

Telling a customer no, is never easy, even when it is the right thing to say.…

Article
6 min read

“Thank you.” What to do with customer complaints.

Saying 'thank you' might not be what you want to say when receiving negative customer feedback,…

Article
13 min read

Successfully build and manage a virtual customer service team

In this Relate Leadership Guide learn what makes a great virtual employee, how to foster good communication, ideas for keeping it fun, and tools that promote efficiency and transparency.

Subscribe to the blog

The best source of information for customer service, sales tips, guides, and industry best practices. Join us.