Customer experience
Expert tips for building a customer-obsessed organization.
Latest stories
Article
10 min read
Ultimate guide to customer focus in 2026
Improving your customer focus starts by deepening your understanding of what customer focus means and building an effective customer focus strategy.
Article
19 min read
11 ways to deliver good customer service
Good customer service is critical for retaining and acquiring customers. Learn how to meet and exceed customer expectations in our guide.
11 min read
9 tips for providing great social media customer service
Today’s customers expect excellent social media customer service from leading brands. Learn how to win buyers’ hearts on their favorite platforms.
Article
7 min read
12 types of customers + how to support them
Customer service isn’t one-size-fits-all. Understanding the different types of customers can help you optimize the customer experience and hit your business goals.
Discover AI innovations shaping service at Zendesk AI Summit
Join us for our biggest digital event of the year. Hear from LinkedIn co-founder Reid Hoffman, be the first to see new AI innovations, and choose sessions tailored to your role. Plus, get your AI questions answered by experts during the live Q&A. Now available to watch on demand.
Article
7 min read
10 types of customer service you should know
Learn about the 10 customer service types and how you can use them to provide an outstanding customer support experience.
Article
12 min read
How to deal with difficult customers: 13 tips + examples
Understanding how to deal with difficult customers is essential in customer service. Learn how to turn a challenging situation into a great customer experience.
1 min read
Customer Experience Guide
We all know that for any company to succeed, it must first and foremost focus on…
Article
11 min read
Skills-based routing: What it is + how it works + types
Use skills-based routing to streamline ticket handling and ensure customers speak to the agent best equipped to resolve their problems.
Article
5 min read
Top 10 customer experience KPIs and metrics for 2026
It can be easy to feel overwhelmed by the number of customer experience KPIs. Learn how to identify the ones most important to your company.
Article
3 min read
How to get hold music for your business
The right phone hold music keeps customers entertained while they wait for an agent. Learn how to get hold music for your business in our guide.
Article
8 min read
5 support tier levels explained: How to set them up
An effective support tier structure is critical to optimize customer experience and employee retention. Learn about the five levels and how to implement them.
Article
12 min read
Customer experience strategy: A step-by-step guide
Build a customer experience strategy to consistently create positive experiences that resonate with your audience.
Make yourself heard
Join the Zendesk Experience Research Panel and help shape the future of our products.
Article
8 min read
What is first contact resolution (FCR)? Benefits + best practices
When used judiciously, first contact resolution can help increase agent efficiency and improve your customer experience.
Article
3 min read
Multilingual customer support: What it is + 5 tips to execute
Providing multilingual support is key to casting a wide net in the marketplace and establishing a diverse, loyal customer base.
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